TUI BLUE Grand Azur

I won’t replicate the average review, instead I’d like to praise the hotel staff and the way they dealt with and supported myself and my partner. On day 6 of our 7 day holiday, my partner became extremely unwell due to a gastrointestinal virus. Muhammet who is one of the two guest relation team members, at the hotel, was on hand to translate with the hotel nurse, then the doctor, which transpired that my partner had to be admitted to hospital. My partner was admitted for 2 days and was then discharged. Our insurance company arranged the extended stay, however, Muhammet and Yasmine, who is also a hotel guest relations team member, were amazing and we cannot thank them enough for their kindness and compassion. At meal times, in the lobby or just wandering around, whenever they saw us they would always ask how we were and how my partner’s recover was going. They truly went above and beyond to help us. This is the kind of service and support we would have expected from the TUI rep at the hotel, but sadly she failed to even ask how my partner’s recover was and had guided me to call TUI regarding my extended stay, as this wasn’t her job. Surely, as a TUI rep she is there to support holiday makers, instead of adding to their stress? Thankfully the hotel employ amazing people, and both Tuba in reception and Tuba working in the bar were exceptional as well, again asking how my partner’s recovery was whenever they saw me. Just a couple of comments on the hotel: The entertainment is mainly good, there were 2 groups on separate nights from South Africa who were amazing and really got the guests dancing and enjoying the night. There was also a live band and again this was a really good night. There was an acrobat evening, and whilst the acrobats were good for a total of 7 mins that they performed, the other 40mins was a school like production of people dancing to Michael Jackson songs. The rest was very unforgettable. The rooftop restaurant was amazing, and definitely worth a visit as it’s part of your all inclusive package. Location is approx 35mins walk into Marmaris via a promenade, there are also hop on busses which cost 50lira (approx 80pence) each way There is a no smoking zone around the pool which is great, but people were ignoring this and staff don’t say anything.

First time staying in a TUI Blue, this hotel and the staff were amazing. Big thank you to Maxine (on site TUI Rep) Ruth and Mehmood from the Management team who made sure all Guests were happy and satisfied with all aspects of the Hotel and not forgetting Zeynep in the restaurant, always on hand to help and always greeted with a smile. All the staff were very friendly, Entertainment, Activities were on point, rooms were cleaned daily and to a very good standard. Hotel is situated in one of the best spots, on the main road offering loads of shops, the Bazaar and Marina. Very safe. There were a few Solo travellers who said they felt safe within the area of the hotel and main road. Plenty to eat and also offering a delightful Afternoon tea each day between 3-5pm with a selection of mouth-watering cakes and pastries. 24hour Snack bar. Able to stroll along the beachfront/Marina to the Bazaar and also for the 'fit' you can take a nice stroll to Icmeler and probably jump on the local bus back to the hotel. Very clean and well-kept Hotel, no noise after the entertainment ended therefore easy to have a ‘sound’ sleep. Beware of the bins situated outside some of the lifts, bumped our toes a few times, but this had been highlighted so hopefully the management team have come up with a resolution. Will definitely book this hotel again

What a fantastic hotel. I read the reviews before I choose this hotel and I haven’t been let down at all. It’s a lovely setting right on the beach, about 45 minutes walk down the beach front to Marmaris or to Icmeler the other way. The food is nice, always plentiful of choice, plus the outside restaurant is really nice, the staff are really nice and helpful. The pool is cold though, lots of activities to do with the entertainment team. Music and entertainment finish around 10pm, the only downside which isn’t the hotels fault is the loudness of the hotel next door which has music blasting out till 11pm at the earliest. I’ve been to many places other the years and this one I can say I would come back to if I get the chance.

From the moment we arrived to the minute we left we were treated like royalty, anyone will be hard pushed to have a bad thing to say about this hotel, Arrived around 4pm and was sent to the grab & go section where there were cold sandwiches, fruit, cakes and drinks for us to help ourselves to, we then made our way upto our room to find our cases already delivered. 1st impressions was wow! The bed is absolutely massive, as well as the shower, dressing gowns, slippers, shoe shining kits, sewing kits, body wash, conditioner just to name a few all standard in the room. We freshened up and went for walk round to find our bearings, The hotel and grounds were immaculately kept, Food:- breakfast, lunch and dinner was exceptional all in the main buffet restaurant, you’ll be hard pushed to find something you don’t like, and was all cooked and prepared perfectly. There is also a bar & grill behind the pool bar where you select from a menu, again the choice and quality was amazing. Crepe station & cake station also at your service, The Al a carte restaurant on the top floor is a must try (you get 1 visit only) don’t miss out on this ! Drinks:- waiters will bring you drinks while you grab your food in the buffet, Pool bar and beach bar service was great, In the evening the waiters just come round making sure no glass is empty, If your sat at the main bar the service is 2nd to none ( special mention for yousef, you will never have an empty glass) Entertainment:- daytime was being ran by mustaf & chacha where they’re doing bowls,darts,table tennis etc etc who run around tirelessly joining in with everyone without being to invasive. The evening shows were great too (DO NOT MISS THE GOLDEN TONES !!) Room cleaning :- our maid Nessrim came in daily with clean towels and fresh water was faultless Nothing was to much trouble for anyone, If there was one thing I had to moan about if would be the beach, and that would be walking into the sea, it’s very stoney so bring some beach shoes All in all a massive 10/10 from us and we’re now looking to rebook for early October We were in room 302 you get the sun 1st thing in the morning on the balcony, no noise from outside. I would prefer an evening sun on the balcony next time so I think this would overlook the tennis court or the main road ( you would be still be far enough away from the road So can’t imaging it being noisy) Any questions just ask, I’m happy to help See you soon Grand Azur

I really wanted to give this hotel 5 stars. I really did. Unfortunately 1 thing happened that I wasn't impressed with and that made me drop that one star... more later Due to the flight we chose, we didn't arrive at the hotel until 5am! Welcome arrival though and our suitcases were carried into reception/foyer. Polite receptionist gave us our door cards and towel cards plus the wrist band (please remember to wear them as there are security to check if you have them - we were stopped to check ours as we had long sleeves on!) I have been to a few hotel beds in my years and the bed here was the most comfortable one I've ever had the pleasure to sleep in (better than home! - or could that be due to the long day travelling just to arrive) After 3 hours sleep well got up and made the most of the day. Food and drink - i have never had all inclusive for a hotel stay before so this is new to me. Oh this is the way to live!! The standard of food display, choice, temperature of the food, serving and waiting staff were all just brilliant. Only thing was there was no ice cream - apart from one dessert near the end of our stay. Your eyes will be bigger than your belly when you see the choice of foods!! And thats not just one meal, thats 3 meals a day, 7 days a week!! Outstanding. There are so many waiting staff to clear up as soon as you finish a meal to clear away for your next course. They are all so polite and smiling. We didn't use the gym, indoor pool and the Spa. Or even the restaurant on floor 5 that is A la Carte. That first day we went for a walk along the promenade to walk off breakfast - what a mistake that was. It actually made us stay within the hotel grounds for rest of week! There are people touting for your custom, whether it be for your excursions, meals or to buy something. Straight away, going from one business to another. You want to go for a walk but you can't co you kept getting stopped and they would start to have a conversation which is great dont get me wrong but we didn't want to buy anything - all inclusive after all. However we did book an excursion with "Happy Ali". A boat trip on the Romeo ship. £40 for 2 people from 10am to 4pm visiting Paradise Island, stopping for half hour for those who want to swim, get up close to a cave opening for the next stop, moving across the bay mouth to stop in a course for an included BBQ (we didn't take as still recovering from breakfast) then onto another wee cove to stop for an hour and a half for shopping (again people touting for business- we just sat at the harbour and watched. Nothing wrong with the products, fakes maybe and prices are my kinda prices but I just knew that I didn't have any spare space in my suitcase to fitt anything in! After that we stopped at another wee cove for 45 mins for anyone wanting a swim, then tootled back to harbour to get another minibus back to our hotel. Now this would have been excellent if the temperature was hot, it was baltic even colder than being at home and we just wanted it to be over and we weren't the only people who thought that. Someone even asked if we could skip that last stop for a swim and go back but apparently they couldn't. Its all timed. The hotels grounds are amazing. Well laid out and the plants are all looked after. Plenty of sunbeds around for everyone. There are different areas for them - beside the pool, couple of different grassy areas and then even more down at the sea front. Tall palm trees were swaying in the breeze. Hotel is huge. There is a main bar in the hotel and a couple of smaller bars - one beside the pool and one down at the sea front. Plenty of drinks to be had under the all inclusive. Any drinks they import = you pay for. There is a photographer based at the hotel too. He was amazing. He walks around the grounds (as does the Spa man) asking if you would like a photo shoot. We did and it works out as £8 per photo but we took the deal that he offered. Photo album and all photos put to your iPhone. Memories. There are some Tui reps going about also so if you have any questions queries or suggestions they are there to help. Muhammed introduced himself to us and chatted with us a few times over the week. He always asked if we needed anything. Very polite and we felt he was interested in us. Oh yes.. our room. Again brilliant, everything that we need. There's even a safe and a fridge. Every room has a balcony but it all depends on the view doesnt it. We had a view of mountains but all about 7 other hotels. If you want an early night, forget it. Loud entertainment from the hotel behind was on until 11pm! We didn't mind people watching at the other hotels and the morning sun was that side. If we had a room at the other side with a sea view, you'd still have loud music i expect as there is a stage that side for live entertainment from 9pm. And so it is time to reveal the reason why I have dropped that 5th star .. the last night we were there, usual 11pm stoppage of live entertainment from the hotel behind us. Finally get some sleep [ well some of us as other can snore just as loudly as the live entertainment ] until there is a loud announcement in every room at midnight in Turkish and then English that you have to vacate the hotel to the nearest fire exit and this is not a drill. Absolute shambles!! There wasn't a member of staff to be seen to tell you what was going on or where to go. We did the right thing and went down the stairs and to the fire point. No member of staff there either. So so disappointed in the hotel. No one seemed to care!! I had just about got an hour's sleep when I have to go wandering around the hotel and then the grounds barefooted and swiping on a hotel robe from the room's wardrobe on the way out the room. The guy hosing down the footpaths at midnight just carried on spraying, the member of the bar staff laughed at us and said false alarm and no apology. Ridiculous. Just because it was a false alarm doesnt mean you dont bother, surely it is good practise to go through the motions of a real fire!! To this day I dont know what happened. What triggered that alarm. However this hotel gave me what I need and that was to chill for a week and forget life's worries. That's the main thing for me. We didn't explore Marmaris so we can advise where to visit. Temperatures for our stay ranged from 22 to 28. One day we had rain but it wasn't for the day. Another day was windy and cold but we were out at sea. We had 3 full days of glorious sunbathing with Temperatures 25 to 28. Came away with a suntan to be proud of :0) After all that, I really would highly recommend this hotel