Riu Palace Oasis

I’ll get the negative out of the way first, and sadly it’s the food. We come to the Canaries every May or October and, over the years have stayed in plenty of four and five star resorts across the islands. Buffet standards obviously vary but unfortunately, the buffet at the Riu Palace Oasis was the weakest we’ve experienced in a hotel of this class. The ingredients felt low quality, cooked to a poor standard, and the food stations seemed random rather than curated. Which is a real pity, as almost everything else about the hotel is very good indeed. We stayed in room 1234, which was well away from the entertainment areas and incredibly quiet. The room itself was well designed, comfortable and pleasant, and we were more than happy with it for our week stay. The pool areas have a lovely chilled atmosphere. Sun loungers were a complete non-issue, with plenty available at any time of day, even though it was half-term week and the hotel was busy, which was extremely refreshing given what a pain this can be at many resorts. . The gardens are beautifully maintained and are a real feature of the hotel. The main outside bar and entertainment areas are also lovely places to spend time. Cleanliness was also to a high standard everywhere. Service throughout the hotel was excellent. We did note that most of the servers didn’t speak any English, which is unusual in our experience of Spanish island resorts, but not really a problem. The main front-of-house staff were multilingual as you might expect. The spa being included at no extra charge is a nice touch, although personally I would have preferred a warmer spa pool. The men’s steam room also wasn’t working very well, which led to the odd spectacle of the men migrating to the ladies’ steam room which was working fine. The location is excellent too: right on the gorgeous main beach and very close to shops, bars and restaurants. I really wanted to give this hotel five stars, because in so many ways it’s a great resort and gets things absolutely right. The setting, rooms, gardens, pool areas, service and location are all excellent. But for us, the food wasn’t really good enough.

Just returned from a 10 day holiday at this hotel. We had an absolutely fantastic time here. The hotel is amazing everywhere is so clean and all of the staff are friendly and welcoming.We have stayed at a lot of 5 star hotels and this one is the tops. The design and the ambiance of the hotel is amazing. The grounds of the hotel with its beautiful palm trees has a lovely relaxing atmosphere. We had a sea view room which was lovely and big with a large bathroom and shower. The food in the restaurant was amazing with a choice to suit everyone, all the food was of high quality and tasted amazing. The entertainment was brilliant especially the outdoor stage shows. Access to the beach area and promenade was an extra bonus. Can't praise this hotel enough and we will Certainly be returning. I only have two points to make and that is the quality of the bathroom towels are not good enough for a 5 star hotel, they are not thick or soft in fact they felt quite hard also usually slippers are provided in other hotels that I have stayed in, so that might be a nice addition.

Like most people we checked out the reviews beforehand, some of which concerned us. Without going into minute detail, there was nothing about our 8 day stay that we could fault. Every aspect of our stay was thoroughly enjoyable. Our fabulously spacious room had a great sea view and was totally quiet with no other noise to disturb our sleep. The room was cleaned to a high standard daily, it was spotless, the towels changed daily and a room tidy up in the evening. Both breakfast and dinner were plentiful, lots of variety and very tasty. Yes it’s biased towards a more continental diet, but we could not fault any aspect of it. The staff are incredibly friendly, welcoming and keen to provide a great service. An all round great hotel!

There are places you visit… and there are places that touch your heart. The Hotel Riu Palace Oasis is definitely the latter. This was our second stay—and the moment we arrived, it felt like coming home. Not in a superficial way, but in that deep, comforting sense of being truly welcomed and seen. The service is exceptional, but what makes this place so special are the people. Every single member of the team—without exception—is genuinely warm, kind, and incredibly friendly. You can feel that they care, and it makes all the difference. The hotel itself is a little oasis in the truest sense: a beautiful, expansive garden with majestic old trees, the soothing sound of the ocean, and a direct connection to the beach. It’s a place where you can breathe, slow down, and simply be. The rooms are spacious, peaceful, and thoughtfully maintained, and the housekeeping is impeccable—always attentive, always with a smile behind the scenes. And then there’s the bar… our personal favorite place to unwind. There is something so calming and special about it. The atmosphere, the gentle evenings, and most of all the people: José and his wonderful colleagues create moments you don’t forget. Their warmth, humor, and genuine kindness turn a simple drink into something meaningful. This hotel is more than just a destination—it’s a feeling. And for us, it has truly become a second home. We will be back. Without a doubt.♥️

I recently stayed at this hotel and had a pleasant experience overall. One of the best things about it was its location—it was just a short walk from the beach, which would be great for anyone planning to spend a lot of time by the sea, although I personally didn’t go very often. The hotel itself was quite large, giving it a spacious and comfortable feel without ever seeming overcrowded. It had beautiful gardens with a relaxing vibe, along with a nice interior and a well-kept bar area that was a good spot to unwind. The rooms were clean and well-maintained, which made it easy to relax during my stay. Everything felt fresh and tidy, and it was clear that the housekeeping staff paid attention to detail. The staff were polite, which contributed positively to the stay. They were kind and greeted me whenever I saw them. One thing that could have slight imprivoment is the canteen, which didn’t have many options, so it felt a bit limited at times. Its gym may be small, but it’s well-equipped and maintained, providing everything needed for a solid workout without feeling crowded or outdated. There are also 2 pools to enjoy that are clean and inviting , perfect for either a refreshing swim or simply unwinding by the water. One of the highlights, however, is the view from the room balconies. Absolutely stunning. My only complaint would be the WiFi. It was horrible. You had to sign up every time. Which wasted 5 mins of my life every time I did it. Apart from that very good stay. Clean room, nice bed,good location and nice staff.