Riu Garoe

This is our 2nd visit to this hotel in just over a year and we love it - this was a special holiday to celebrate a Birthday & Ruby wedding - however despite advising TUi & the hotel direct of our celebrations they pretty much ignored the fact so don't expect too much by way of treats - freebies - discounts or even recognition for special occasions. Having said that though the hotel is excellent with lovely rooms and all very well maintained. We visited the SPA on our Anniversary with the spa circuit (basically access to the indoor pool etc) which is €15 for guests - the SPA is very well maintained and up-market - just a shame that the hotel doesn't see value in allowing free access for residents for a single visit during their stay basis - as does our favourite Barcelo hotel which gives an insight into the facilities available which sadly here you miss unless you pay for it (a missed opportunity in promoting the spa on this hotels part) The outside pool area and gardens are lovely but there are issues with the tiled flooring around the pool as it gets very slippy when wet - we do understand however that this will be rectified with new tiling during the 2026 end of season period. The restaurant is excellent with plenty of choice for breakfast and evening meals (there is only pool bar snacks at lunch so no full board option here) the bars in the main hotel and pool area are very good but quite pricey and a large beer here is nothing like a pint - probably a little more than a half and they do tend to short change you with lots off head to reduce the volume of beer 😔 - they also have a policy of not allowing drinks to be taken into the restaurant in the evening so you have to purchase the overpriced bottled beer at the table as there is no draught beer available in the restaurant - local wines were nice though and not too expensive for restaurant prices. Overall we love the hotel and will be visiting again it's in a nice area far enough out of Puerto de la Cruz which is becoming very tired with obvious under investment into infrastructure. It's just a short walk from The Botanical Gardens which are superb and just €3 entry - there are also some nice cafes and bars serving some nice beers and an excellent Gellato shop (opposite the entrance to The Botanical Gardens Hotel) Overall I'd say the quality is worthy of it's 4 star hotel rating.

Lovely hotel 4 star,excellent staff.Thats why we have been three times.

Wonderful peaceful place to stay

We stayed for 17 days and loved everything about the Riu Garoe. The staff are very welcoming especially in the restaurant, they work hard and ensure everything is perfect. The housekeeping is excellent and standards for cleanliness is very high, not only in rooms but all around the hotel. The rooms are spacious and decor is lovely. There is plenty of wardrobe/drawer space. Mini fridge. The bathroom is beautiful with double wash basins and large shower with a door. Towels and bath robes were pure white ( for me this is a must). The pool is very well kept and a good system for allocating towels and sunbeds. The food is exceptional, so much choice. Very good breakfast with fruits, eggs cooked to order, rolls, croissants etc. Dinner also has great choices, beautiful salads, soups, cheeses, meats. Steak and fish cooked to order. Beautiful desserts. The pool bar/snack bar and main bar are really comfortable and great variety of cocktails. Evening entertainment. We always stay in the La Paz area and its a quiet, beautiful area. We didnt use the courtesy bus as we had a car. No problems parking on the street or on grounds adjacent to the hotel. We would definitely return to this hotel. Stayed in many hotels and apartments in Puerto for 40+ years and this is our favourite.

This was our first time staying in Riu Garoe and what a lovely hotel this is. The staff are all very friendly and professional especially on reception. Our room was on the side of the hotel with a view of the mountain and partial sea view. The room itself was fairly large and the bed was very comfortable as were the pillows. Bathroom was a decent size with bathrobes and 2 sinks. We were on a half board basis and the food was excellent, so much choice for everyone. They had a vegetarian corner and food was marked if you were gluten free. The only thing which could be improved upon was on the cooking stations where you had to wait for fish/meat to be cooked rather than have some cooked already. On some nights there was at least 6 or 7 people waiting for fish/meat to be cooked. The pool outside was lovely and warm. You never had to rush for a sunbed as there was always plenty available and you have a nice thick mattress placed on them. It is about a 25 minute walk to the centre of Puerto de la Cruz but within 10 to 15 mins there are bars and places to eat. The hotel is in a quiet area called La Paz. There is a small supermarket almost next door and a larger one within a 10 minute walk. We will definitely return to this hotel so if you are thinking of booking go ahead as I don’t think you will be disappointed.