The Mora Zanzibar

My Boyfriend and I stayed at this hotel last month, and while the property is beautiful, well-designed, and the staff were friendly, our overall experience was very disappointing. On our second day, we had dinner at the steakhouse “The Yua Grill,” and shortly afterward I developed severe stomach pain and spent the entire night vomiting. The next day, my condition worsened to the point where I could not keep any food or liquids down and became extremely weak and dehydrated. We had to visit the hotel clinic, where I received 2 IV treatments and medication. As a result, I spent almost the entire vacation in bed and we had to cancel all planned activities. I was unable to enjoy any of the amenities we had paid for, including the pool, the sea, and the all-inclusive food. At the end of our stay, we were presented with a medical bill of around $1,000, including an additional $150 charge for a “medical examination in the room,” where the doctor was present for about two minutes, only checked my temperature, and then told us to come to the clinic. When we spoke to the hotel manager, we felt completely dismissed, as he immediately tried to deflect responsibility and denied any possible connection to the food, despite the timing and circumstances. We were told that I had been tested for salmonella and that it was negative, and therefore it could not be related to the hotel’s food; however, food poisoning or gastrointestinal illness can be caused by many different bacteria, or poor hygiene not just salmonella… We didn‘t feel taken seriously, and no meaningful compensation was offered. I travel frequently for work (3-5 times a month) and regularly eat abroad all over the world, so this is not due to a sensitive stomach… While the hotel itself is beautiful, this experience, and particularly how it was handled by the Hotel Manager, left us with a very negative impression.

Genuine 5 star hotel but some things could forth improvement. Lovely big room and nicely appointed bathroom. Housekeeping was excellent. Pool staff at the garden pool were lovely and attentive but we frequently had to wait a while for service at the main pool and the beach resort. Food in the main restaurant was good but I’d have liked to see local dishes. The Asian restaurant was excellent but the grill served up the poorest meal of our stay. The beach club food was variable - one night I ate the best tuna I’ve ever eaten yet the next day was served the most vile chicken burger, The low point of the holiday was the “dolphin spotting” boat trip which in reality was 30 boats chasing a pod of dolphins then encircling them with guides encouraging tourists to jump in literally on top of the poor dolphins. This really needs to be outlawed! The experience ruined my day. In other countries there are rules around following pods limiting the time boats are stopped around the dolphins and no physical interaction.

The dinner and service at Jua grill was excellent. Customer friendly and flexible. Majira was our super host. Our best recommendation. Ulrika & Leo from Sweden

Such a lovely place ! Thank you to Magira from Grill restaurant for great service.

Absolutely the best experience!