Prestige Hotel and Aquapark

I went to prestige aquapark which is terrible in terms of safty, infrastructure, and hygiene. Very disappointing experience. The tiles around the pool are extremely slippery and dirty, which makes the area unsafe. The anti-slip mat leading to the water slides is filthy and missing in many places. In the bathrooms, only two faucets were working and there was very little water. The toilet doors do not close properly, and the showers do not work at all. The chairs near the pool bar are also very dirty. On top of that, the security staff is rarely visible and does not seem to monitor or control anything. Overall, the hygiene, maintenance, and safety standards need serious improvement.

I stayed at this hotel from Monday until Thursday, and unfortunately my experience was very disappointing. Parking: the biggest issue. I arrived on Monday at 3 PM and left on Thursday at 9 AM, so my car was actually parked for 2 full days. However, I was charged for 4 days of parking (100 BGN), which is completely unfair. On top of that, when I arrived, I was told that the hotel parking was full and was sent to leave my car 1 km away. I was promised a shuttle service to reach my car anytime I needed, but on the day of departure, despite having paid the full parking fee, I was rudely told to walk there on foot. Room: dirty and poorly maintained. I left the “clean the room” sign on the door, but the cleaning staff only removed the sign and never actually cleaned the room. Hotel and organization: very crowded. The internal rules regarding meal shifts (by floor) are not respected, creating chaos. Elevators are overcrowded and insufficient. The only positive point: the food, which was good and varied. Overall, the service was far below expectations. The way the parking staff and cleaning staff behaved was unacceptable. I will definitely not return and I do not recommend this hotel.

Prestige Hotel & Aquapark, Bulgaria – a scam from start to finish. 3 days with the same towel, and if you want to change it, it’s 10 leva. The food? The same every single day, bland and unimaginative. The room smells like garbage because of the dumpsters right outside. They lied about having a beach – there isn’t one! And if you want a sunbed, it’s 12 leva. All-inclusive only in name; in reality, it’s all-exclusive. I wouldn’t recommend it even to my worst enemies.