Prestige Hotel and Aquapark

I stayed at this hotel from Monday until Thursday, and unfortunately my experience was very disappointing. Parking: the biggest issue. I arrived on Monday at 3 PM and left on Thursday at 9 AM, so my car was actually parked for 2 full days. However, I was charged for 4 days of parking (100 BGN), which is completely unfair. On top of that, when I arrived, I was told that the hotel parking was full and was sent to leave my car 1 km away. I was promised a shuttle service to reach my car anytime I needed, but on the day of departure, despite having paid the full parking fee, I was rudely told to walk there on foot. Room: dirty and poorly maintained. I left the “clean the room” sign on the door, but the cleaning staff only removed the sign and never actually cleaned the room. Hotel and organization: very crowded. The internal rules regarding meal shifts (by floor) are not respected, creating chaos. Elevators are overcrowded and insufficient. The only positive point: the food, which was good and varied. Overall, the service was far below expectations. The way the parking staff and cleaning staff behaved was unacceptable. I will definitely not return and I do not recommend this hotel.

Prestige Hotel & Aquapark, Bulgaria – a scam from start to finish. 3 days with the same towel, and if you want to change it, it’s 10 leva. The food? The same every single day, bland and unimaginative. The room smells like garbage because of the dumpsters right outside. They lied about having a beach – there isn’t one! And if you want a sunbed, it’s 12 leva. All-inclusive only in name; in reality, it’s all-exclusive. I wouldn’t recommend it even to my worst enemies.

Hotel îs clean , service and food very good. Unfortunately the state of the rooms are not as good…we found some bathroom appliances with rust and worst of all was a broken shelf in the bathroom with which I injured myself very badly cutting my finger.