Grand Park Hotel Rovinj

Grand Park Hotel Rovinj is undoubtedly a beautiful hotel in a superb location, but unfortunately the service during our stay simply did not match the level you would expect from a hotel charging these prices. Our arrival and check-in experience was underwhelming. There was little sense of occasion or particularly warm welcome. The room itself was attractive but surprisingly small, and the balcony arrangement provided less privacy than expected, with staff passing by without notice. Around the pool,the restaurant areas looked tired and were not kept as clean or well presented as they should have been. There were occasions involving cigar smoke and a dog nearby, and there simply did not appear to be enough staff actively managing the area. Those that were there worked hard, but they need better management and more of them. The sunbed situation was particularly poor. Beds were not consistently reset when guests left and some appeared effectively reserved for long periods. At a genuine five-star resort, staff should be managing this proactively rather than leaving guests to sort it out themselves. The pool towels are way past their sell by date. We also took the hotel’s trip to the island, which wah hyped up, but a major disappointment and frankly a waste of time and again felt poorly organised. There was inadequate guidance about what to expect, some umbrellas were difficult or jammed, djdnt feel special.in the slightest. Breakfast was excellent — probably 10/10 for the food itself. However, even at breakfast the service was inconsistent. I could go on and none of these things individually would ruin a holiday, but taken together they matter. This hotel is priced and marketed in the luxury category, yet too often the service felt closer to a Hilton than to a Ritz-Carlton which was.my expectation at this price point. Guest relations did try and address my concerns and made some kind gestures , and for that i thank them and my rating raised accordingly. The building, setting and breakfast are excellent, and Rovinj itself is wonderful. But at these prices, beautiful architecture is not enough. Management needs to raise its game considerably if Grand Park wants to deliver the level of service its prices suggest.

Grand Park Hotel Rovinj is grand, just as expected—or perhaps even more so. From the moment you arrive, the hotel makes an impressive first impression. What truly sets it apart, however, is the extraordinary pool and its amazing, unique view. Despite the grandeur of the hotel, the pool area creates a much more intimate, elegant, and classy atmosphere. It is a truly special place to relax and enjoy the surroundings. The pool is perhaps the best I have ever experienced—not only because of its beautiful design, but especially because of its spectacular setting and view. A beautiful combination of grandeur, elegance, and intimacy.

We had fantastic time over three nights at the Grand Park. It has to be one of the best located hotels anywhere with a 180 deg view of the bay, harbour and town all from the pool terraces and most rooms. We were upgraded to a duplex suite which helps of course - the room was massive - as large as a good apartment and with a private courtyard with plunge pool. The pool areas are the heart of this hotel with three outdoor pools and an indoor one in the spa area (which connects to one of the outdoor ones). Plenty of loungers and great pool service - we never had trouble finding a pair of loungers at any time of day. You can spend hours just sitting their admiring the view! We only had breakfast and pool service - breakfast excellent and table service for all hot items sitting on the lovely terrace/deck overlooking the view. The rest of the hotel is also 5 star and in excellent condition (its pretty new). Service was great throughout and summing up we thoroughly recommend this hotel!

Location is fantastic with a view on the old town of Rovigno from every area of the hotel. The hotel design is incredible, 4 restaurants, at least 3 pools one of 49 meters, and another overlooking the landscaped surroundings and facing sundown! Rooms are spacious and modern, I believe all with a balcony facing sundown! And being part of the Maistra group you can move to other facilities in town (Maistra pretty much owns the town).BUT a lot need to be done: in the bathroom there was no dental kit, no shaving kit and the first day no shower cups and a scale was missing (but I am fixated with scales). The toilet (separated from the bathroom) doesn’t have a bidet or a personal shower, and is lacking a ventilator. The outdoor plunge pool (room 141) had its side cornice filthy dirty (birds excrements) and after I told them it took two reminders and three days to clean it (as per balcony ashtray). Upon arrival we asked the concierge to reserve us a table at the stake house…. And once there our reservation was missing and we had a bad experience. Breakfast is a bit poor in selection (I have seen much better ones) and interestingly it’s missing a toaster so you have to ask the waiter to have the kitchen prepare it for you. Beaches available are 3 (all semi public) and not close to the hotel. Lastly it’s interesting that there is a Polaroid camera in the room without the Polaroid paper…. And only if you read carefully one book it explains that you have to ask the concierge, it would be easier to leave a sign by the camera. Recharging the car is billed to you, but supposedly there are two different tariffs (do it yourself, or the valet), but no explaination anywhere. All together is a nice hotel, but certainly not among the top 50 for the overall service.

The room was worn out and had many defects. It was not well maintained and did not meet my expectations. Considering the room costs €2,500 per night, the condition was completely unacceptable. Overall, I was very disappointed with my stay. Unfortunately, the air conditioning was broken and made an extremely loud noise,