Papagayo Beach Resort

Our trip to Malaysia had been cancelled a couple of days before departure due to Middle East war and we booked very rapidly to Curaçao without knowing exactly about the destination. What a beautiful surprise: the island is just amazing and the hotel is just perfect! We spent 10 days in a 2 bedroom bungalows, with 2 bathrooms a perfect kitchen and very tastefull furtniture on the big terrace. The kids had fun and the parents too!

Location is nice but not enough places with shadow on the beach compared for example to Mambo beach. The house is cleaned properly every day with new towels and soap (if necessary). The rooms are big but outdated. It needs a refreshment. Bedroom airco's are quiet and good. No noise from outside when sleeping. Some staff is friendly and willing but not all. (One security guy at the gate was very friendly to us and the other one was not paying attention at all. He was doing his own thing. In our home, the oven was not working well and they promised a new one if they could find one. I guess they couldn'd find one because we didn't hear anything after that. The owner planned his wedding in the hotel and some services were out for us for almost a week. This wasn't mentioned to TUI way in advance so they could only inform us one day before arriving. TUI payed us a percentage back which was OK and accepted but this was not nice from the hotel.

We loved out two bedroom villa. Our daughter had her own room and so did we. The one space living area is fantastic and spacious. A view of the water and the beach right across the street with just a row of wonderful restaurants!

Let start with something positive, the people are very nice! They do their best within the constraints that is a obvious cheap tourist trap. The villa was falling apart, it was dirty. No airco in the main living space. They were so cheap not even our Nespresso cups were replenished, they told me they only provide it for 1 day, spent 1800+ dollars for 4 days, can't even get complementary coffee cups, lmao. Also they clean some things when there is room service but the leave the sponge completely dirty... i dont even wanna know what the cleaned with it. I could go on how horrible it was... but just look at the photo's Also, the 'sea view' is just a joke.. maybe one or two villa's have a nice view across a busy road towards the sea... but the one we received.. i guess technically you could see the ocean in between some other houses... DO NOT GO HERE.

To start, I want to say that we loved Curacao! It was easy to navigate, perfect weather and lovely people. However, Papagayo Beach Resort fell short. I wanted to love it but it just didn’t impress. To start, we stayed in the biggest villa they had — 5 bdrm presidential. The 5th room was on the bottom floor and was unusable because it had a constant sewage smell. The washing machine was broken for 5 out 7 of the days we were there. We repeatedly told reception and finally on the 5th day, they suggested we go to the resort laundry room to do our laundry. They overcharged us for a pick up at the airport and when I caught it, they didn’t offer to refund me but told me I could have a credit to spend at the resort. The restaurant at the beach resort was permanently closed. The closets smelled so bad (every single one), you couldn’t put your clothes in them. They left only one dishwasher pod a day — we were staying with 4 kids and although repeatedly asked for extra, never was addressed. I’d send messages to reception on WhatsApp, they often didn’t respond for days. The kitchen was there but zero cooking supplies, not even basic salt and pepper. If you wanted to cook, you needed to purchase absolutely everything. They gave you one beach towel per person at check in and you needed to walk all the way to reception if you wanted fresh ones. Furthermore, upon check out, you needed to carry the towels back to reception, they wouldn’t collect them from the villa. The pool was great to have but was highly chlorinated and hard on the kids eyes. They took a $1500 deposit upon checkin that I was told would be returned at check out but then was told it could take up to 20 days. And lastly, the credit they left from overcharging me was completely forgotten and they attempted to charge me again on my ride back to the airport. I had to find the emails and resend them to prove myself. I feel like I have babbled through this entire review but as you can see, NOT impressive. And I gave many opportunities to correct all the issues and was continuously ignored. Unfortunately, I do not recommend this place.