Four Points by Sheraton Bali, Kuta

We really enjoyed our stay here and loved the breakfast

Strategic location around kuta. Nice room with authentic Indonesian atmosphere. Value for money as well!

Very friendly staff, clean rooms and facilities. Prices quite reasonable for a hotel.

Good customer care. Well behaved staff. Great staff. Highly recommended

I first discovered this hotel through a TikTok influencer who mentioned the beautiful swimming pool, kids' playground, and a complimentary ice cream or iced chocolate served at the lobby upon arrival. Since it looked like a great place for families, I decided to book a 2-night stay with my wife and daughter. Upon arrival, we were welcomed by Wulan at the Front Office. The check-in process was smooth, and we were assigned Room 367. She also arranged for someone to assist with our luggage. However, I was a little surprised that we did not receive any welcome drink, ice cream, or iced chocolate as mentioned in the TikTok video. For a hotel of this category, I expected some kind of welcome refreshment. The room itself was comfortable and met our expectations. On our first afternoon, we went swimming with our daughter at the G Floor pool. I asked a staff member, who I believe was a trainee, where I could get pool towels. She said she didn't know but told me she would come back with towels for us. Unfortunately, we waited for around 30 minutes and she never returned. In the end, we went back to our room. Later that evening, we ordered room service for dinner, and the food was very good. The next morning, we had breakfast at 7:00 AM. The food and beverages were excellent, with plenty of choices considering the room rate. More importantly, the restaurant team was attentive, friendly, and paid great attention to detail. Without a doubt, the restaurant team was the highlight of our stay. A special thank you to Joe, Arianta, and Ary. Ary made our daughter very happy with a simple balloon, which was a small gesture but meant a lot. Joe and Arianta greeted us by name, making us feel genuinely welcomed. After breakfast, I asked a maintenance staff member why we couldn't find the local TV channel RCTI. He simply informed us that it was not available. Later, we visited the kids' playground. Dion, who was in charge, was kind and helpful. My daughter had a wonderful time. I only feel that a little more energy and interaction with the children would make the experience even better. On our second morning at breakfast, we received a lovely surprise from Vanesha from the kitchen team—a special pancake with ice cream because it was our checkout day. It was such a thoughtful gesture, and it created a memorable ending to our stay. The biggest highlight of our experience was meeting Mr. Parta, the Front Office Manager. He took the time to ask about our stay and genuinely listened to all of our feedback and concerns. His hospitality was exceptional. He offered us a late checkout until 4:00 PM, asked if there was anything else he could assist with, and even helped arrange valet service for our car upon departure. His professionalism and genuine care completely changed our overall impression of the hotel. I understand that no hotel is perfect, and my intention is not to criticize but to share honest feedback that may help the team improve and become even more consistent. What impressed me most was the hospitality shown by the restaurant team and Mr. Parta. They truly know how to make guests feel welcome and valued, and they have a significant impact on the overall guest experience. Because of them, my overall rating changed from what would have been 3 stars to a full 5-star experience. I would personally like to recognize the following team members: Joe and Arianta for their warm leadership and attentive service. Ary for the thoughtful balloon that made our daughter smile. Vanesha for the wonderful breakfast surprise on our last morning. And especially Mr. Parta, the true star of our stay, for his outstanding hospitality and guest care. Thank you to the entire team. We truly appreciate your kindness and dedication, and we will definitely come back again in the future. Well done, everyone!