Novotel Bali Benoa

All service from staff was excellent and room was very clean

We stayed 4 nights at the resort we’d been wanting to try for a while. The staff in the resort are absolutely lovely and our villa was beautiful, big and cleaned well every day. On our first night we arrived very late so had booked a cheaper room and we appreciated an upgrade. The only issue we had was we had to spend over an hour killing at least 10 mosquitos that were in the room and we found throughout the stay there were a lot of mosquitos compared to other resorts we stay in around the Nusa Dua area. We have to be careful because our daughter gets bad reactions from bites. The overall cleanliness of the shared areas we found pretty ordinary. The placemats if wiped were always black with dirt and the furniture was often sticky. We went to sit for a dinner one night and there was liquid on the table and the waiter simply wiped it with a dry serviette that had been left on the table and that was it. That was quite shocking. For us the breakfast was also fairly average and the coffee was always like warm at best which was a pity as the flavour was ok. That all said, again the staff were wonderfully friendly and helpful and if you like the Benoa area it’s quite central. Within walking distance there is a massage place called HomeSpa. They have nice facilities and very good prices. Happy hour between 9-11am of 290k for two hours.

Beautiful resort, very clean room (Thank you Suputra). Friendly and helpful staff.

The staff at Novotel’s Bali benoa were amazing they really went above and beyond what we could have expected from our stay especially at coco’s restaurant Widi and Yeni made us feel so comfortable with our 1 year old even though she was cranky and full on some days! Thanks so much to all the staff we will miss you all from Australia ❤️

A lovely encounter with one of the staff Aditya Dama who brought us Balinese coffee with our breakfast. So very kind.