ROBINSON ESQUINZO PLAYA

This is my worst holiday in my 47 years! Tui need to reassess their advertisement of this hotel. The hotel is listed as a 4 star on Holiday hypermarket, don't be fooled, dig in to the detail, its listed as a 3 star as you scroll further and on the the TUI site as we found out after our arrival. This hotel is 36 years old and is hanging on for dear life. The rooms are old and battered, fans that barely work, lamps hanging off the walls, and electrics that crackle and cause the light to flicker, mosquito nets that don't fully cover windows, plug sockets that fall out, the list goes on.... We wasted 3 days of our holiday trying to get things sorted and still the socket fell out and the lights flashed. We mentioned the huge amount of mosquito splats in every room, the hotel painted over them in cheap paint and stunk the place out. In the mean time Tui did nothing to help, but sounded concerned, JOKE! This hotel has no air conditioning at all, even the restaurant is a sweaty mess, staff serving with huge sweat patches, not a complaint about the waiting staff who were great as was the food! Also a heads up to anyone thinking of travelling from the uk, this is a predominantly German hotel, which means most of the paperwork and signs are in German, there are 379 rooms in this hotel and in the 7 days we were there we saw 7 British familys. This means ordering drinks is hard work, having meals is a chore as most staff speak Spainish, German and some Broken English. ALL of the entertainment and activities are in German. Even the paperwork/contract you sign on arrival is German! We did ask the entertainment staff to translate and they did reluctantly and apologetically. We were asked by one of the waiting staff why we are here as this is a German hotel. Besides all of this, because of the state and age of the hotel they are doing running repairs to the buildings as you walk around and even lay by the pool. Using power chisels to remove pipes from walls. So far Tui have given nothing but standard pointless responses to our complaints and are very much avoiding the situation. We were advised by the hotel staff that this hotel is due a total refurbishment, this would have been good to know before we spent almost £4000 and ended up in a very distressing situation with 2 kids.

Not recommended. Reception unable to book you a shuttle from the hotel to the airport (a basic service), offering only to book you a taxi for more then 150 EUR.

Our stay was very comfortable. Ther food was very good and the entertainment was fun. My wife and I enjoyed the water aerobics class, the beach, and we did the Adult Sauna daily. We mostly enjoyed to time (at 1815) when the person did the scented oils on the heat and used a towel and a huge fan to move the air around the sauna. Very refreshing. We let our bodies absorb the fragrances after. We truly enjoyed the experience. Just a thought: rent a car for a day or two and go see the island: the Popcorn Beach was beautiful; the town of Campo Calma (8 miles away) was very beautiful and relaxing.

The Robinson Club is nice, but unfortunately, the watersports offerings have deteriorated. The head of the base is unfriendly and lazy. Ultimately, his focus is on preserving his equipment and selling courses to the guests. He doesn’t let guests who know how to handle the equipment go out on the water as soon as there’s a bit of wind. For us, this was a dealbreaker. Even complaining to the club management didn’t help. So, the only option left is to look for a base outside the club. We went to the Rene Egli Windsurf Center—top service, super friendly staff. It feels like the people working at the Robinson Club’s watersports base are the ones nobody else would hire.

This was the second time we’ve been to a Robinson resort and this didn’t disappoint. The setting was fantastic as were the facilities. The site is on a hill above a very nice sandy beach (probably the best that I’ve seen in the canaries). There were some mixed reviews on rooms but we found them to be very clean and pretty modern - Probably not as good as some 5* resorts but far better than we expected. The tennis facilities were excellent with 5 indoor and 6 outdoor courts. The fitness classes were also fantastic and very varied (from yoga to HIIT to functional) with some great and motivating instructors particularly Dinah who spoke both in German and English. German is obviously the main language spoken but given we don’t speak it, most staff were very competent in English. The shows (particularly Wonka) were excellent and although in German it didn’t stop us enjoying them. Food was of a very high and varied standard with many healthy options. The grilled meat and fish was particularly tasty. Cocktails were also freshly made and part of the all-inclusive menu. Many tables were setup for sharing but we generally prefer to eat as a family and there was normally space for this if we ate slightly off peak times. We had a great time and (particularly if you are a sporty person/family), I highly recommend