Bungalows Miraflor Suites

This is quoted as a family hotel. It does have a daily animation team and 3 swimming pools Be aware you are not allowed to play with balls in the pools no matter how soft they are and you cannot use swimming aids. That includes the very young or if you have a disability. There are no exceptions. So if you are looking for a family holiday and want to spend time in the pool this hotel is not for you. We complained to reception but they were not interested. Apparently this is the rules in all HL hotels It has spoilt our holiday plus the money we paid for a family of nine. Spend your money elsewhere

We stayed for a week half board in one of the older bungalows. On arrival we were greeted by Stefan. He was so lovely and welcoming we immediately felt at ease. All the reception staff were kind and helpful throughout our stay despite them having to deal with a number of difficult people. Their profesionalism really stood out. The food was fine and we could always find something we liked at breakfast and dinner. The older style bungalows are ready for an update but the bed and pillows were very comfy, the aircon was good and we had everything we needed (apart from a kettle). The pools were nice and there were plenty of sunbeds but not enough umbrellas so it was umbrella wars by 11am. We arent in to loud animation so found this irritating as we just prefer a bit of back ground music. For this reason we would book to stay adult only next time where we could have used that pool. Lots of people were enjoying the animation though. Nacho did stop by for a chat and he really is as lovely as id read in the reviews before our stay. The only big problem during our stay was with a couple of bar staff. Whilst drink prices are reasonable sometimes they decide to upgrade your drinks or charge extra. This happened after id tipped a barman generously and suddenly my drink prices jumped up. After we said something they got a bit funny with us. No need for that. Overall we had a good stay and found the majority of staff to be very hardworking, polite and friendly. The location was perfect for Yumbo, not too far from the beaches and there are loads of nice bars and restaurants in the area. We would stay again but next time we would pay extra to stay in the adult only area for a bit more peace

Stayed at the miraflor suites in one of the older bungalows. Can't fault the staff on reception, they extended our room a few hours after check out due to a family member with medical issues, check out is 11am and we were able to keep the room til 1pm, pick up to airport was 5pm, reception has a shower and luggage storage for those with later pick ups. (They had 22 people checking in so couldn't extend any longer than 1pm) Room cleaned everyday, clean towels everyday if we needed them, restaurant staff great, food was ok, great selection at breakfast, although no honey for the yoghurt. Snack bar is burgers, hotdogs and pizza, lunch and dinner selection was ok. Soft drinks, Amstel beer and wine on tap, didn't try the cocktails so can't comment on that. You can tell the spirits are either not very strong or watered down. 3 pools 1 of which is the kids pool, lots of sun loungers available, you have to be quick though to get a brolly. The pool area on one of the days was quite dirty, there were empty cups, fag buts and spilt drinks , but overall pool area was good. The only con I have is the older bungalows need a good update - there were cracks on the ceiling, the tiles in our shower were cracked, the seal around the shower screen was dirty, the lock on our bathroom door was broke, I'd recommend upgrading to one of the newer bungalows for anyone coming. If we come again we'll be booking the adults only area with swim up pool. Yumbo centre is a 7 min walk away, playa del ingles beach about a 10 mins walk away. The lucky lucky men don't really bother you too much, once you've said "no thank you" they walk off. I wouldn't class this as 4* due to the older bungalows being so dated, overall though, a good hotel. The grounds are lovely, some peahens and a few cats about. There are safes in the older bungalows, pay a deposit at reception. The sockets in the older bungalows are the 2 pin ones, not sure about the newer ones.

A recent stay at HL Miraflor left us extremely disappointed. The manager chose to ignore my disability and request to keep the room on for a late check out. I had previously emailed the hotel months prior to our stay to inform them of my life threatening diagnosis and all that went with it and the importance of why this was needed. I was told that this would of course be considered. However once there the hotel manager said the hotel was fully booked and that there was no possibility of this which I accepted. To then find out that there was at least 2 other rooms with no disabilities that were able to keep their rooms on and yes I spoke to them and they were given them no problem. Which seems highly unfair. I think the manager just does not support disabilities at his hotel. I find this absolutely unacceptable as he knew that he could have accommodated this but chose not too. I also asked if we could pay extra to stay in a swim up room instead and he said no as it would be a minimum of 3 nights despite us already with them for 9 days and this would be at a cost of 600 euros. Again I think it was he just didn’t want to help. In my opinion this is not a hotel that supports disability. On a more positive note the animation staff make this hotel they are so positive and full of energy. The majority of the bar staff are lovely, however there was a female and male bar staff preferring to serve those paying than those all inclusive and they got much nicer and chilled drinks. Whereas all inclusive got the warm thick cocktails, the jugs had clearly been out in the sun a lot of the day. The food - there was something for everyone. The chefs and waiters worked hard. The room was dirty, floor filthy and spilt drink on table in bed area and ants inside close to where the drink had spilt. I cleaned this up which helped but left a tiny area to see if the cleaners would clean it during our stay and they never did it remained dirty. The bedding and toilet was thankfully clean. But the shower area smelt like sewerage. The air con did not work for the first 5 days of our stay and we were blamed for this. Told we had it on winter mode. We asked numerous times for help with this until finally someone from maintenance sorted it for us. In our room there was no storage so we had to live out of our cases despite paying for a superior bungalow. Would we stay again absolutely not.

We have just stayed at this hotel and wow we have been so impressed! We have travelled to many destinations in Spain and this hotel has the friendliest staff we have ever experienced. Every day we were greeted with smiles and we felt so welcome. The food was great, we are both quite fussy and we always found there were lots of choices and extremely tasty too. The animation team were also excellent, they tried to get people involved but weren’t pushy. They just genuinely wanted you to have an enjoyable holiday. We were also really impressed with our room. We booked with Jet 2 and they only had a standard bungalow available which I was a bit disappointed about as I was hoping to book a superior one. However, when we arrived we were pleasantly surprised by our bungalow and we loved its location in a quiet corner of the resort. We would definitely return to this hotel if we were back in Gran Canaria.