Revoli Playa Apartments

We stayed here in 2025 and enjoyed our stay so booked for 10 nights this time. We were there as a family group of 14. Our apartment was a good size for the four of us. Towels were changed daily and bedding every couple of days. Our cleaning lady was lovely, so friendly and helpful. The pool area is a nightmare for getting a sunbed! People leaving towels on beds from very early morning and some days not appearing until late afternoon. There needs to be a better system in place, its very unfair! The other thing was the shower, it flooded the bathroom everytime we used it, this seemed to be an issue for a lot of people. The sunbed situation and the shower issues were the reason i put a 4 instead of a 5. The staff that we came into contact with were all really nice. Warning watch the pavement going down from hotel to center its really slippy depending on what your wearing on your feet. Most of family did the dolphin trip and really enjoyed it, although sea sickness tablets recommended before travelling. We did a trip to port mogan which is a beautiful place, market day is a friday. Will definitely return again

We have just come back from a week at the revoli and I must say, It may be because it's half term and a lot of British are over there at the moment but the standards were way off where they have been on previous visits Pool sunbed wars, The first Saturday we got there, We woke up, Pool doesn't open until 9AM and we was told sunbeds are not to be reserved until 9AM, When we woke up at 8AM every sunbed was taken, People lying on sunbeds, Its not policed before 9AM, and subsequently for the rest of the holiday sun beds regularly being reserved at 6.30AM to reserve the front sunbeds, We have never experienced this, Also the lifeguard did try taking people's towels so some people could use the sunbed, But if you left your bed to go in the pool and came back you'd find he's removed your towels thinking you wasn't using the beds when you was simply in the pool, This was very frustrating. Housekeeping this year was extremely poor, I appreciate the hotel is extremely busy but the whole week we was there, It took 4 days to get clean towels with we had to request from reception as they hadn't been changed in over 4 days, They never changed the bedding on the pullout bed the whole week we was there, Also our shower gel ran out and the cleaners cleaned the room but didn't top up the shower dispenser so back to reception to request a top up, We had a leaking air conditioning unit the first day we arrived, Reported to reception and was fixed straight away. Overall a mixed bag of a holiday but very disappointed with the hotel this year, Don't go in peak season would be my recommendation.

Very good hotel, good poolbar and much nice staff and good food from the poolbar

Just back from a 2 week stay with our family of 5. 2nd time staying here and can’t fault the place. We stayed in room 502 and love our stay here. Place is always clean and tidy. Shout out to Emma in the onsite supermarket who was brilliant with our family and 3 girls. Food and drink are brilliant prices from the bar and were always good. Happy hour twice a day which is great. Reception staff always helpful when required. Room was cleaned most days which is great and always good to have clean towels etc. Have booked up again for next year for room 502 as our family enjoy it so much. Air con and WiFi were great for the 2 weeks. Can walk to centre and beach no problem from hotel. Our kids enjoyed the pool mat activity. Roll on next year to stay at our favourite place again.

We arrived this evening having been to Puerto Rico over 50 times, this is our 4th trip this year. Usually we book independently but because we were travelling with our grandchildren for the first time we booked a package through TUI for a week self catering at £2500. Flight - great staff very kind and professional, although we waited for coach to arrive again the journey was fine. Then we arrived at this ‘hotel’. We were given room 402, its along way from the lifts and so because of disability asked for a room nearer - told ‘none available IN YOUR CATERGORY’. I asked what CATERGORY this was ‘UN YOUR CATERGORY’ I asked therefore to upgrade and was told nothing available. I then inspected the room, I found cockroaches in the bathroom, filthy floors, filthy tiles both on walls and floors and outside balcony dirty. I went to reception and asked to be moved and was told nothing was available ‘IN YOUR CATERGORY’ I explained that I had not booked cockroaches and filth ‘in my CATERGORY’ I was told to see the TUI rep tomorrow. I asked what time the TUI Rep would be available and was told he did not know but to go on TUI App. We are only here 7 days so not unpacking has eaten into our quality holiday time. I then asked what ‘catergory’ I had booked and was told ‘balcony only (but all have balconies other than ground floor!). I cannot believe for a moment that TUI would book this ‘CATERGORY’ of accommodation for their clients. DO NOT CHOOSE THIS HOTEL - do not accept room 402 and the customer service at the hotel is non existent. So we will assess how TUI representatives customer service is tomorrow. (A so called ‘cleaner’ knocked at our door and spoke in Spanish I tried to explain the cleaning she replied ‘Spanish’ so I pointed at the cockroaches In the bathroom and the filth on floor and tiles but she swept up cockroaches and left! What happened to infection control - presumably someone didn’t ’place’ them there they’ve crawled around - I have small children who could pick up infection. Never in all out time over 40 years of visiting Puerto Rico, have we experienced such a poor hotel and room. TUI let’s hope this is resolved tomorrow.