Revoli Playa Apartments

We arrived this evening having been to Puerto Rico over 50 times, this is our 4th trip this year. Usually we book independently but because we were travelling with our grandchildren for the first time we booked a package through TUI for a week self catering at £2500. Flight - great staff very kind and professional, although we waited for coach to arrive again the journey was fine. Then we arrived at this ‘hotel’. We were given room 402, its along way from the lifts and so because of disability asked for a room nearer - told ‘none available IN YOUR CATERGORY’. I asked what CATERGORY this was ‘UN YOUR CATERGORY’ I asked therefore to upgrade and was told nothing available. I then inspected the room, I found cockroaches in the bathroom, filthy floors, filthy tiles both on walls and floors and outside balcony dirty. I went to reception and asked to be moved and was told nothing was available ‘IN YOUR CATERGORY’ I explained that I had not booked cockroaches and filth ‘in my CATERGORY’ I was told to see the TUI rep tomorrow. I asked what time the TUI Rep would be available and was told he did not know but to go on TUI App. We are only here 7 days so not unpacking has eaten into our quality holiday time. I then asked what ‘catergory’ I had booked and was told ‘balcony only (but all have balconies other than ground floor!). I cannot believe for a moment that TUI would book this ‘CATERGORY’ of accommodation for their clients. DO NOT CHOOSE THIS HOTEL - do not accept room 402 and the customer service at the hotel is non existent. So we will assess how TUI representatives customer service is tomorrow. (A so called ‘cleaner’ knocked at our door and spoke in Spanish I tried to explain the cleaning she replied ‘Spanish’ so I pointed at the cockroaches In the bathroom and the filth on floor and tiles but she swept up cockroaches and left! What happened to infection control - presumably someone didn’t ’place’ them there they’ve crawled around - I have small children who could pick up infection. Never in all out time over 40 years of visiting Puerto Rico, have we experienced such a poor hotel and room. TUI let’s hope this is resolved tomorrow.

The hotel has friendly helpful staff and is well situated a short walk from the beach and has a pool and on site supermarket . The room we stayed in was large with a nice balcony however it is badly in need of refurbishment. We asked for another room but Tui told us it was fully booked . There was blood on the curtains and on the skirting boards , the room door handle fell off 3 times during our visit . Our bedroom door would not close properly , the mirror in the wardrobe was cracked . We did bring this to the attention of the Tui rep but the issues were not resolved . Avoid room 402.

Booked a last minute for 5 days.. was apprehensive to start with but had nothing to worry about. The reception team were very friendly and helpful even though our room wasn’t ready. We went for lunch at the restaurant and found the staff equally as friendly. Food and drinks were reasonably priced and very good! they also do a happy hour 2 for 1 at 16:00 if you like an afternoon drink. Sunbeds always seemed available and it never felt crowded! The moaners will talk about cockroaches, cats, any other animal.. but thought this was a great hotel and would return.

Good location,less than 10 minutes walk to center and beach Pool is heated ,no rush for sunbeds Room is spacious and clean

We just got home from another excellent holiday at Revoli! Our 3rd stay here. We absolutely love this hotel it has everything we need and the location is fantastic. This time, we were happy to see that the pool area is closed until 9am, no towels allowed to be placed until 9 which is so much better! On our previous stay people were reserving sunbeds at 7am! So they were all gone by 8 which is no good at all! This time we were able to come down at 9 and easily get sun beds! However, 2 days before we left we noticed people were again reserving sunbeds very early, despite the area being closed. They ignored the chains and placed their towels. Revoli, Please follow through with your rule of removing towels until the pool area opens. It makes it so much better for everyone. Our holiday was perfect yet again. Lovely clean comfortable room, cleaning service was great. Food and drinks were lovely at the bar. Entertainer was great we enjoyed the entertainment. Reception staff were so helpful and pleasant. We will definitely return, revoli is our favourite place to stay!