TUI BLUE Orquidea

We paid when we got there, but the hotel said we didn’t even tho we had gotten confirmation. They tried to charge us multiple times (which is illegal) one day after they said the payment was ok

This was a fabulous hotel, plenty of pools to choose from, like the fact that you cant take your food out to your sunbed so its always "fly" free, the staff are amazing and so helpful and even though the hotel was fully booked, you could always find a quiet area as it was so vast, the grounds are kept spotless, its just lovely and we will be coming back at some point.

This hotel is very good but not quite perfect. Rooms split level sea view are very good. Plenty of space, comfy beds with good air con and modern decor. Cleaners do a great job. Free safe, kettle, mini fridge and hair dryer. Spacious toilet / shower room. Food was exceptional but dining room very busy and hectic during peak times. Pools were all great and child friendly with alert life guards. Location is somewhat isolated but easy to get buses / taxis. There are lots of sunbeds but if you want a prime position you need to queue from about 7.15 for 8.00 pool opening and be quick to grab a sunbed. The provision of cocktails in all inclusive is very welcome but does cause lengthy queues at both bars. Toilet facilities are limited in public spaces, three cubicles in three locations, dining room, near spa and near pool is not enough. Main entertainment room gets very hot and stuffy when full in the evening. All staff from reception to cleaners are lovely and work very hard. Overall hotel and pool areas are very clean. Not enough outside seating in the evening. All our group 8 adults, 2 children and a baby had a great time. Lifts are busy but work well considering the amount of usage.

Lovely hotel, friendly and helpful staff. Very children friendly and have loads of facilities for children. The pools are great too. They cater for all ages, whether a non swimmer or a good swimmer. All inclusive is brilliant, food and drink available all day. Entertainment great. Accommodation was lovely too. Clean and had everything we needed except hot water for our showers. We did complain and they said it would be checked but we still had cold showers. The beach next to the hotel is very rocky and not really good for going on. We took a bus ride to a sandy beach one day. TUI reps were really helpful too. A great holiday, thank you.

Overall this hotel is really good and ideal for families. We are a family of five with three under 12 years old. For that age range it was what we wanted, Pros: For us the food was always freshly prepared and changed often and there was always something we each liked. There are some theme nights but overall a great selection of fresh fruit to! The pools are good and get nice and warm in the heat there are some negatives to this to but overall they are good Plenty of sun beds The rooms are functional and great views of the sea The staff are great overall and really helpful. Sadly listened to many brits moaning and getting angry at the staff when they are just trying there best. I think they were great including the TUI reps who work hard. Negatives The snack bar is a bit hit and miss The drinks are pre made mostly and often feel little alcohol included because of this (I understand they do this for speed) The hotel was very busy so the sunbeds were always being picked at 7:45am so do get up early if you want a parasol! Sometimes the cleaners cleaned and gave a new bottle of water but often didnt The lifts were not always working and also heard many a person who got stuck in them! I have to say this hotel in the height of the season was a joy and we would return!