TUI BLUE Orquidea

Having spent 2 weeks here we seen a lot. Positives: - Beautiful views looking out to sea. - TUI Blue entertainment team are beyond amazing. They really do work hard and are amazing with the children. - Plenty of loungers….(keep reading for negative) - Pools are big and clean. - Housekeeping excellent, rooms cleaned everyday. - Food plenty of choice for all. - Transfer 15 minutes from the airport. - Pool over at playa Feliz is much quieter and a lot more parasols - Lifegaurds always on the look out so felt safe. Negatives: - even though there are plenty of loungers there are nowhere near enough parasols. For a family hotel that cater towards young families parasols are must. People would be waiting for the pool to open to grab a lounger with a parasol and you could guarantee by 8:15 they’d all be gone. - clientele. I understand it’s not the hotels fault but the second week into our holiday there was definitely a shift, big groups of Spanish families and. Children who have no respect or consideration for other children especially babies, barging past them on the water slides. 1 big British family arrived and were very loud, during the England game they were apparently asking for class A drugs (c) and were very drunk trying to climb up the balconies. - Cocktail mixes are pre-made and there doesn’t taste like there is alcohol in them. Some cocktails are hit & miss and taste nothing like they’re supposed to. Short drinks are far too strong. Also plastic cups are bigger at playa Feliz too. - Hotel doesn’t seem like a 4* it needs updating. - Split level rooms are ridiculous when you’ve got little children it’s an accident waiting to happen. Who’s ever idea it was to put steps in the room need their head looking at. Not safe for babies at all. We ended up using the cot as baby gate as our 18 month old constantly try going up & down them. Would we return to Gran Canaria again? Yes absolutely. We would return to this hotel again? Unfortunately not.

Room was lovely, housekeeping very good. All staff are absolutely lovely. Could see facilities and entertainment for children was amazing. As a couple with no children we found it a little boring on an evening. I enjoyed the food in restaurant for the first 3 days of our holiday. Very relaxing, easy to get table. Unfortunately that all changed on the Friday when Spanish guests come for the weekend. It was absolutely chaos for the next 3 days of our holiday. No sunbeds, pools cramped. Snack bar absolutely shocking with food all over the floor. Long queues at bar. The holiday started off with us wanting to return, so peaceful and relaxing. In the end we were glad to check out due to chaos in bars,restaurant, pools.

Tried to stay positive & look at what it is & not what it isnt but its bad when you're halfway through your holiday and think i just want to go home. The food is disgusting. Breakfast is what it is & pretty much the same everywhere, lunch & dinner in the main restaurant are inedible. We have witnessed cockroaches in the restaurant on three seperate occasions. We booked in at the Tavern restaurant & was looking forward to eating something different. There was no choice & we left halfway through do to the quality of the food. They should be embarrassed by what they are serving. Its a shame, it's a nice hotel, the staff are lovely, the facilities are fine, the rooms are decent. The food is terrible. We have ended up leaving the hotel to eat out. We have stayed at sensatori's and holiday villages previous & these have been fine.

What an amazing hotel! Perfect for families with kids. Food, for an AI, was amazing. Lots of choice. Room was amazing (we had the junior suite) and had a great view. Staff were amazing especially Raul. He dealt with our room issue quickly. The TUI kids staff are a credit to the place. Always working hard to give the kids a great experience. Definitely would recommend.

Amazing hotel caters for all ages. All staff are lovely welcoming and do a lot for customers to make your stay the best. Could not recommend enough how amazing this hotel is will definitely be back found my favourite place and hotel.