Atlantic El Tope

A wonderful 10 days spent at the Atlantic el tope with family, location very high up, steps or road down to town I walked down but got taxi back worked we for me.. Hotel lovely.rooms nice but would benefit from more shelves and drawers in the rooms that we were in . Food was lovely lots of choice lovely staff in restaurant We spent most of our time in the splash park and pool area, lovely staff on snack bar anabel , Beatrice and the cook infact all the staff, Could go in pool while girls went in splash park and keep an eye on them, also went to the rooftop jacuzzi absolutely amazing views had to pay for drinks but it didn't matter . our lifeguard (soccorista) yerobe was absolutely fabulous he was excellent at his job ,unlike the other pool lifeguard called joanjose he was always Mr jobsworth he was always creating problems that were not there kids need to have fun we have paid alot of money to enjoy our holiday he was absolutely terrible with the staff and made our lifeguard cry on the last day we reported him to manager of hotel as this could be an impact on there trip advisor reviews,I hope it got sorted felt so sad for yerobe , I actually told joanjose he was a bully he said I no speak English was so ignorant . Think management should sort him out But all in all had a great time x

Probably the worst hotel and experience in the whole world. Rude and not nice people who don't really want to help. Old smelly room But the worst part was that we felt so unwelcome There wasn't phone in the room so if we needed anything we needed to wait 10 min to the elevator and go to the reception that surprisingly - nobody was there sometimes We probably won't be back to Tenerife after such a bad experience

Location of the hotel is good, you’re only 5 minutes from the town centre and the big Lido next to the ocean. However, if you have mobility issues, it may be worth your while looking for a hotel further down closer to the ocean as there are a lot of steep hills and stairs around the hotel and to get to the town centre. Lovely chilled atmosphere through-out the day and evening, no sun lounger wars! Everyone is very considerate with lounger, if they're leaving for a considerable amount of time, they take their towels and come back to the pool with their towels again. The options of different pools is nice and we liked that as it made the areas less congested. We had the deluxe room with sea view, I’m assuming the hotel is going under a refurb while still operating as there were areas of the hotel which were blocked off and had workmen around, the room definitely needed updated. Main lobby area is lovely and beautifully decorated. I’m again, assuming the rooms may be lower down the list of refurb work. The patio door was VERY stiff and did not slide back and forth smoothly, the chain was very rusted, no lock on the patio doors except the flimsy chain. You need to pay for the safe, it is 4€ each day which is usually standard with a room in a 4 star hotel. No room service available. The food at breakfast is pretty decent, staff members are also okay, the pool staff and maids are more friendly than the rest. The rooms are clean enough, again, we found our room was a little dated i.e. with cracked paint. Generally not a noisy hotel however a lot of construction noise from inside and outside the hotel right now (July 2026).

We are here now and I am writing this, as I was worried after reading some of the recent reviews and need not have been. Obviously, everyone has their own idea of a perfect holiday. If it’s chu chu ra you want, I don’t think you will get it here? We purposely chose Puerto de la Cruz because although still touristy, it’s still more authentic and more Spanish than Costa Adeje, or other areas in the south. First impressions are that the hotel is lovely. We were given a room on the 2nd floor and have a sea view. As you will know, renovations are taking place, so the room we have is brand new and gorgeous. The water does leak out of the shower in our room and trickle into the room’s hallway however, as someone noted, but these are no doubt teething issues after the latest renovations, so we are patient. The only evidence of renovations we have seen so far is some construction cordoned off on one of the floors next to the lift and some people doing some work on the gardens. Parking wise, this could be better for the size of the hotel - we managed to squeeze into a space and I understand why it is going to be a lottery. The pool situation is better than expected. I thought from the images, that the infinity pool with bar was the rooftop bar but it’s not - so you have this pool that is accessible to families, next to a pool snack bar serving something for everyone, e.g. burgers, salad, plain pasta with plain tomato pasta and herb sauce separately, chicken nuggets, chips, hot dogs, pizza, fruit, small selection of desserts and then on the other side of this, the much better than anticipated splash park. Then a short walk away, is the round family pool which looks nicer than the online photos, as the furniture is lovely, but I believe this pool area is to be updated in the Autumn? Then there is the adults only area on the roof, where you pay extra for drinks. I believe there is entertainment in the form of musicians/singers on around 4-5 nights per week in the hotel lobby from where you have some incredible views of the coastline. The evening meal had a great selection- I didn’t get all of the photos of the food and was missing the pasta and a few fish/meat options and maybe one or two more. But you get the gist. The people cooking/people behind the counters could be a bit friendlier but they were not rude, either. Our waiter was lovely and friendly. I hope there will be some more tapas options during the week but time will tell. The hotel is pretty quiet i thought, but there are lots of nationalities here, including Spanish. As I say, we have just arrived, but hopefully this will help someone who might be worried due to some of the recent reviews.

The rooms where quite spacious, and we took a standard room with balcony and had no problems, bed were very comfortable and working bathroom and aircon which is a must as the room can get quite stuffy during the night which kept it cool and spacious. The location around the hotel was based in Puerto De La Cruz, which overall is a gorgeous town to walk around in, although since the hotel is based on the hill and stairs and hill can feel quite tough. A lot of people say about the weather within the North of Tenerife, which is true. It is cloudy most of the days because of the mountain behind us, but still very warm and easily burnt. If you are looking for all blue skies, go to the south but even at that, the north is still gorgeous. The staff were lovely and so helpful, and food and drink was great too. The entertainment was not great, although it only went on for an hour and then music from a speaker played within the lobby bar, which was still great. The two pools are lovely, both equipped with sun loungers and pool bars with lots of range. The reason we didn't give this hotel a 5 star is because of renovations within the hotel, especially within floor 4. These can be quite noisy and very early within the morning, but never truly impacted us as we were up before 9. We arrived at 4am, and we still had food prepared for us which was thoughtful as flight was delayed. Transfer from south was about 1hr 30mins, or could be longer via couch. Overall it was a lovely holiday, and everything equipped our needs.