Couples Swept Away

This was our first time at an all inclusive resort. We visited CSA for our honeymoon and booked through a travel advisor local to us. We have lots to say about the place - with some mixed feelings about different parts of the resort. The shuttle from the airport to the resort was about an hour and a half drive, which we were aware of before and prepared for and allowed us to see several different parts of the island. Upon arrival to CSA, we were greeted with smiling faces and a glass of champagne while staff checked us into our rooms. Our bags were carried to our room for us, which was nice and they shared information about different parts of the resort and activities for the week. The rooms were nice, but not very well lit and the plugs were very few and oddly placed. Our room specifically had floor to ceiling shutters with bug nets and a small A/C unit so it was very warm during the day and only cooled down to about 82 degrees at night, which was a little disappointing but we weren't there to be in our rooms anyways... The views from our balcony were immaculate as you will see in the photos. The beach was beautiful, the white sand was fluffy and they raked it every morning. Attendants began raking sand, with a tractor, every morning around 5 or 6 am which woke us a few times. We could hear, what we assumed, were towel carts loudly rolling by on the walkways around 6 or 7 every morning and sometimes late at night which often woke us up or was a nuisance. Good service comes at a cost, though, and the service truly was great. Unfortunately, the pools were small with little seating and not near enough shade or umbrellas for the jamaican summer sun/heat. The facilities could use some updating - fresh paint, a few tiles were missing, etc. The food was wonderful and we have said several times that we don't think we had any bad food. The portion sizes were small... compared to American portions... but it served us well because we were able to try so many different things. Lemongrass and Feathers - their higher end restaurants which required reservations were nice and the food was great, but again could use some updating. Lemongrass was the only place we commented that we didn't have great service and the servers didn't seem happy to be there. We were able to be seated and served very quickly, and with smiles at all other food spots. The beach was wonderful and beautiful and there were plenty of umbrellas or shade to enjoy the beach without the blazing sun. Unfortunately, vendors were constantly up and down the beach trying to sell... anything, really. But, a firm "no" sent them on their way! Security guards were stationed on either end of the resort's beach and we never felt unsafe in any way. Water sports were included which was wonderful! The water was choppy while we were there so they didn't recommend a few things, but we got to enjoy snorkeling and wake boarding and the snorkeling team was the absolute best! We had a great time with them. I wish I took note of their names to give them a shout out. Givan at the bar was wonderful and served up anything we asked! Our housekeeper - Millette was wonderful and kept our room clean and neat. Kerissa at the martini bar made the best drinks! I wish I took note of more names of those who made our experience wonderful. Overall, the service was wonderful, the facilities were nice but could use some updating or care, the security was reassuring and made us feel safe, the rooms were cute but could use better air conditioning, the grounds were kept well and clean, the food was wonderful, and we would recommend CSA to others.

Airport Arrival: Our experience at the airport Couples Lounge was quite disappointing. The furniture was worn, and the only snacks provided were packages of banana chips. For beverages, only beer and water were readily available; I did not see any wine, though it may have been included. Hotel Arrival: We were immediately struck by the welcoming demeanor of the staff upon our arrival. Check- in was seamless. The chilled sparkling wine provided a truly refreshing experience. Accommodations: We were disappointed with the size of the room. We booked the Beachfront Verandah Suite. It was simply a room not a suite. There is only one chair in the room. There really should be a couch in the room . The bathroom was quite small and has only one sink. I would be remiss if I didn't share fact that the items we requested for the mini bar were delivered within a half hour of our arrival to our room. The balcony was large and well furnished. However, I will state that the main reason that we booked this room was for the location. The location did not disappoint. We were about 100 steps from the beach. Fresh towels were delivered during the morning maid service and in the evening during turndown. Our wonderful, kind and caring housekeeper was the one and only Fiona. We simply loved her and developed a memorable friendship with her. The Beach: WOW! One of the best beaches we have visited and we have stayed at Turks and Caicos, Grenada and Anguilla ... just to mpention a few islands. There was NO sargassum or rocks as you enter the water. Simply delightful. Flag service was available daily. Cold fruit kabobs were served on the beach as well. The Food: We thoroughly enjoyed the food. The daily selections were varied. Those darn cinnamons offered at breakfast were decadent. Generally, they had Jamaican favorites as an option for breakfast. They do need to include some non-pork meat options. We were greeted warmly daily by Carol and Odianyi. They ensured that we had everything needed to have a positive dining experience. We had no problems making reservations at the two specialty restaurants. As was suggested in some of these posts, we made reservations while we were awaiting check-in to our rooms . How could I forget the beach BBQ....everything was scrumptious, cocktails, beer and entertainment were wonderful. Unfortunately, for the scales, on a couple of occasions we indulged at the grill which was open from 10:30 p.m. to 5:00 a.m. Maybe that's why I gained a few pounds????? The Entertainment: Every night there was entertainment until about 9:00-9:30 in the main dining room. We ended the night at the night club where there was live singing and of course karaoke. Hopefully, Harlie will be there as your bartender. His mixes are fabulous,. The evening ended there with a DJ. Thus, our visit to the darn grill. OOP's don't forget to visit the martini bar.... best drinks...... We absolutely enjoyed our time here and will absolutely return!

My partner and I escaped to Couples Swept Away in Negril for five nights in June 2026—a shoulder-season getaway where the only thing we planned to overthink was which cocktail to order next. Although the resort was operating at roughly 65% occupancy, the staff were running at a full 110%. Every interaction was warm, genuine, and delivered with that effortless Jamaican hospitality that somehow makes you feel like a regular on day one. Our beachfront room was perfectly positioned in the middle of the resort, opening onto an endless stretch of powder-soft sand and an impossibly turquoise Caribbean Sea. There were always plenty of loungers, lots of natural shade, and water so calm it looked as though someone had ironed it flat overnight. The resort stretches gracefully along Seven Mile Beach, connected by a shady footpath that takes about five minutes to walk from end to end. Despite its size, everything feels pleasantly close—just enough distance to justify ordering dessert. Our room was what I'd call comfortably shabby: a wonderfully comfortable bed, a renovated bathroom, dependable air conditioning, and a spacious verandah overlooking the beach. The minibar and coffee maker live on the verandah as well, which initially seemed odd until I realized morning coffee with an ocean view is actually a pretty brilliant design decision. The Palms buffet served breakfast, lunch, and dinner with a smaller but consistently well-prepared selection. Two hot stations rotated meats, vegetables, and starches daily, while fresh fruit, salads, and desserts rounded things out. It wasn't overwhelming—and honestly, that's part of its charm. The à la carte restaurants require reservations and are well worth making. The menus offer a welcome change of pace from the buffet, and the attentive service comes with plenty of smiles, jokes, and genuine conversation. Bars are scattered generously throughout the property, serving everything from frozen tropical concoctions to top-shelf spirits. You'd have to make a determined effort to go thirsty. If your vacation momentum slows to a crawl (as it should), simply ask for a red flag and beach service comes to you. It's hard work relaxing, after all. Like any resort with a few decades of stories behind it, Couples Swept Away shows a little age here and there. But what it lacks in polished perfection, it more than makes up for in character, atmosphere, and extraordinary people. Every request was met with a smile, every interaction felt genuine, and by the time we reluctantly packed our bags, we were already discussing when we'd return. And that's probably the highest compliment I can give it.

The resort was in immaculate condition. The staff was happy and pleasant 100% of the time. The food was really good, rooms and staff cleaning them did it to perfection. From the time check-in, heading down to the beach, the restaurants, facilities, rooms. We were there for eight days and every day was perfect.

Guest Review We are a couple (60 and 65 years old) and returning guests. We previously visited in 2019 and several times before that, and we continue to return because of two main reasons: the excellent dive team and the consistently strong service attitude across the resort. Overall Experience The dive team remains outstanding — highly professional, detail-oriented, and very supportive during boat entry, exits, and equipment checks. As older divers, safety and confidence are extremely important to us, and the team consistently delivers at a very high level. The overall staff attitude across the resort is friendly, helpful, and genuinely “above and beyond.” We also appreciate that team members interact with each other with ease and humor — this reflects a healthy and positive working environment. Dining – Palm Restaurant We were less enthusiastic about the decision to the idea to discontinue the buffet at Palm restaurant. The buffet was one of the key reasons we return to this resort, as it allows guests to eat at their own pace and sample a variety of dishes in small portions. We especially remember the red snapper — my husband still talks about it five years later. The dessert team deserves special praise — excellent quality and presentation. Areas for Improvement Fruit selection at the buffet has become more limited compared to previous visits. Coffee service: cream has been replaced with milk, which is disappointing for us. The cocktail “Dirty Banana” recipe appears to have changed and no longer includes banana, which significantly affects the taste. Service attitude at the Palm restaurant bar needs improvement. Dive Team Standing ovation for the dive team. Truly excellent. As older guests, we come specifically for safe and enjoyable diving. The team is highly professional, attentive to detail, and very supportive throughout all aspects of diving operations. Coffee Shop (Main lobby) The coffee shop is very popular and often crowded. It may be worth considering expansion or adding additional coffee machines, as there is currently only one and demand is high. Also, we would love the option of real cream again instead of milk.