Ocean Coral Spring

This was a fantastic resort. First time travellers to Jamaica and definitely will return. Service was extraordinary. There was so many staff in all areas of the hotel - leading to quick turn around on any request. The food was varied, fresh and at a premium level. Rooms were very clean. Pool, water slides and lazy River were super fun. The entertainment was super engaging. Such fun activities. It is to note that this is on the smaller side of resorts. This suited us as we loved the proximity between every bulding but for those who love massive resorts - point to be aware of. Small criticism would be the amenities for families with older kids (7+) The kids club is really for little children. Under 5. However The Family Room (video games, foosball, pool table, board games) requires parental supervision but could easily entertain 7-14 year olds. It would be nice if the hotel allowed kids to use this space run by staff as an older kids club.

We've been to Jamaica many many years times .love the island and the culture . We found the staff amazing friendly and helpful. 1st night was a little rocky due to their internet being down at checkin in but minor issue . Other than that we had no problems ac worked fridge stocked food was great for buffet food .Japanese restaurant was great!!!. We met staff that worked at a hotel we've stayed at in the past got to catch up with them and made new acquaintances as well . Anyone who says staff here are not friendly a kind "good morning good afternoon " works wonders might even strike up a conversation. We had an amazing vacation here at ocean and would return.

Just fine for the duration and the weather was great

I been to a few 5 star resorts and I'd say this is more of a 4 star resort experience. Location: 3/5 Close to airport. Be warned the beach is very small and rocky. This was not something that I realized before booking. Atmosphere: 4/5 Quiet. Not a bad thing if you are looking for that. Not a party resort by any means. Good luck trying to get a chair by the pool. There is a severe shortage of chairs for the amount of people. Rooms: 5/5 Rooms are clean and well maintained. Service: 2/5 This is a mixed bag, but the biggest shortfall in my opinion. Some people were very friendly, but personally I felt the customer service was overall sub par for this being a "5 star" resort. I felt that the check in staff was not very friendly or helpful. Upon arrival (1pm) waited a few hours due to arriving before the 3pm check in time. They would not allow us early check in even though the room was likely ready well before 3pm and people who came after us got access right away. Then when we got to our room the wrist band did not unlock our room. So we went back and had to wait in line for some time to get assistance. We were then told to go back to our room to wait for assistance (which was inaccessible) , so we had to stand in the hallway. Some time later someone arrived and said we needed to go back to the front desk. This back and forth just to get access to our room took almost 2 hours and the people at the front desk did not ever once acknowledge this major inconvenience or even seem to really care or prioritize our situation over new arrivals. The lack of urgency is a common theme. Also at the buffet some waitresses will actually ignore you when you try to get their attention. I had that happen several times. This isn't the type of service you expect from a 5 star rated resort.

I spent a very relaxing week at Ocean Coral Spring in February. The staff at the resort were are very friendly and helpful. The food was fantastic and there was nightly entertainment. I booked the Prvilege package and it was worth it. Jodian and Daniel kept in daily communication with me to let me know my room had been cleaned and fridge replenished. Rushing, Rockwell, Staci-Ann, Leniis and Romaldo took very good care of me while I was there. Definitely will be going back.