Nomad Beach Resort - Informații
Localizare:
- aprox. 5 km de centru Galu Beach, la aprox. 50 km de Mombasa
- locație într-o zonă liniștită
- direct lângă plajă
- timpul de deplasare de la aeroport aprox. 90 min. ()
- din cauza așteptării pentru traversarea cu feribotul, timpul de transfer la hotel poate fi mai lung
- Locație
- Calitatea cazării
- Camere, Servicii
- Servicii
- Valoare
- Curățenie
- Ruie R2026-03-26
to info, recruitment, info, jaques, Enoch, James, kirabomugume@gmail.com, tina, Poncho Jaques Vorster and Management Team I am writing to formally bring to your attention an extremely disappointing and unacceptable experience my my family and I had during our recent visit to Normads Restaurant. We have been loyal, repeat customers for the past several years, and as a family of seven visiting from Canada and Uganda, we have always valued the consistency and comfort your establishment once offered. It is precisely because of this long-standing relationship that the events of our visit were not only disheartening but deeply concerning. We were at your restaurant on **March 21st, 2026**, for a **5:00 PM reservation under the name Ruganda**. Upon being served, we were confronted with **a plethora—a full swarm—of flies** hovering around and settling directly on the food. The flies were so thick that even a blind person would have been able to count them. This level of infestation is a serious hygiene breach and entirely unacceptable for any dining establishment. The situation was so severe that we had no choice but to return the food, as it was impossible to use cutlery while simultaneously swatting flies away. We also observed a significant health and safety violation. As customers were leaving, the waitstaff were wiping down multiple tables using the **same cloth**, without rinsing it or using any disinfectant—no vinegar, no soap, no sanitizing spray. This practice poses a clear risk of cross‑contamination and falls far below basic food safety standards. What escalated the situation further was the conduct of the supervisor on duty. When we raised our concerns, her response was dismissive, unprofessional, and entirely unacceptable. She stated that flies are "expected as it is rain season," as though this justified the conditions. Instead of taking responsibility or offering any form of solution, she walked away mid‑conversation, leaving us feeling disregarded and disrespected. The nonchalant attitude displayed by both the supervisor and the waitstaff demonstrated a troubling lack of customer care, accountability, and respect for paying guests. This experience left us with a profoundly negative impression of your establishment. Please note that this email will also be shared on social media, as we believe it is important to protect other paying customers and raise awareness about the hygiene and service concerns we encountered. Your CCTV cameras should be able to strongly support our position and confirm the conditions we experienced. We expect that management will treat this matter with the seriousness it warrants and take immediate corrective action to address the hygiene lapses and customer service failures observed. Sincerely, Rug
- Mike_hcmc2026-02-22Excepțional
Beautiful hotel on the nicest beach in Kenya. Upgraded to a very large beach room. Great service and amazing fish at the restaurant. Would recommend any time. No kite surfing at the hotel but 5 min walk from there, although very basic equipment and messy service
- Alexander C2026-02-21Excepțional
Super hotel, great rooms (we had 2 ocean view suites) , try to get the top floor as they have a spectacular balcony overlooking the ocean Food and service are great, beach very clean and we had great fun surfing the waves. Recommend the beach front restaurant. If you want to have an evening out , worth going to Sails which is nearby
De ce merită să alegi acest hotel Nomad Beach Resort
- hotel cu atmosferă intimă
- o gamă largă de sporturi nautice
- masaje și tratamente în zona spa


