Serena Beach Resort & Spa

On arrival we checked in efficiently and was taken straight to room. Room was spacious, clean and plenty of storage. Dressing gown, sleepers and Elemis was great touch. The pool area was clean and the pool very warm. I did Aqua fit with Mike, Mary and another lovely lady. It was fun and commenced at 11am. The entertainment team are welcoming and friendly. We used the pool bar and had cheeky tuskers or cocktails. Albert and Eugeine made our holiday, they are assest to Serena. Although the hotel is too quite for me, the staff do make you want to return. Its definitely a hotel for business meetings, conferences or short vacations. The restaurant was clean, well maintained and plenty of food choice. My husband enjoyed the omelette, bacon and sausage 😋 I enjoyed the granola yogurt pots and fruit. There was so much choice. Evening meal was also plentiful and delicious. We ate out and went on safari, but enjoyed the meals we had. So you choose a table, then the waiters serve you soup and warm bread, you then help yourself to buffet. You can order drinks, either pay or add to room bill. They accept cash or card. We didn't use the fish restaurant purely because it was too quite and feel overwhelmed with service. Every day at 4pm they have afternoon tea included. I enjoyed a hot chocolate and cake. There is plenty of seats, tables, sunbeds. Towels are included and Maurice helped placing on beds. We like to move about, so probably upset him, when we didn't want the same spot each day. I used the gym, but I was dripping after 3 miles on treadmill. We didn't use spa, as you need to prepare arrange for sauna and steam room to be turned on. I tried running along beach in the morning, but even a peaceful jog- the locals hassel you. As soon as you step foot on the beach, you have no rest. We like a peaceful walk- No. The whole time we was on there we were hassled. This is why I wouldn't return. I like to explore and venture out. But you can't. We walked left to Istanbul cave restaurant- definitely recommend. We walked back and the beach is full of crabs. We walked right to yuls, again a lovely restaurant. We got stuck on return as tide came in. Uber is so cheap- we left bigger tip than ride cost. Hotel taxi is x3 of the price. I wanted to do more trips, but found it confusing to book. The Tui rep said book on app- but it didn't work. And I didn't understand what reception had to offer. So we just booked uber and went Haller Park ourselves. This was only disappointment not knowing what was available. Overall staff- service superiority Food- exceptional- no bad tummy's in 2 weeks ( apart from last night when it went to full table service) we were bad at airport. The parrot and tiger the cat were nice to see. We had an amazing time Thank you I think it wasn't at temperature

Food is awesome and spacious rooms

We are happy of the good reception and support and also the domestic appliances at your hotel. We recommend the smiles and support from ANFRODA and Brenda during our stay and workshop.

We have just returned from the most amazing stay at Serena Beach Resort in Mombasa, and I cannot recommend it highly enough. From the moment we arrived, everything was simply wonderful. The hotel itself is beautiful, with stunning surroundings, relaxing atmosphere, and impeccable attention to detail that truly makes it feel like a little piece of paradise. What made our holiday especially memorable was the incredible staff. Every single member of the team was warm, professional, and genuinely caring. A special thank you to Sylvester for his outstanding service — attentive, friendly, and always going the extra mile to make sure we were comfortable and happy. It’s staff like him who turn a lovely holiday into an unforgettable one. The food, hospitality, and overall ambiance were exceptional. You can really feel the heart and pride that goes into making guests feel welcome. If I could make one small suggestion, it would be for the Nyota Terrace to be made more welcoming with vibrant colours and a stronger African theme. Adding richer tones, cultural patterns, and more local-inspired décor would truly elevate the space and make it feel even more connected to the beautiful coastal surroundings. Thank you to the entire team for giving us such special memories. We are already looking forward to coming back!

We had a great stay at Serena resort thanks to the excellent staff and amenities! Everyone was so helpful and friendly, not only adjusting our booking upon arrival but also providing us a complimentary late check out due to a late flight home. The Jahazi Grill had an excellent seafood dinner with live jazz music and our lunches at the restaurant were always excellent, but the breakfast buffet was our favorite. I wish we had more time to enjoy all their activities but we had a great time in the pool and exploring. I would highly recommend this stay!