HM Alma de Bayahibe

The hotel staff were nice. I found some maintenance problems but ok overall. I don't recommend to give clothes for the laundry because they were not at all supportive since they don't have it inside. They wouldn't give me the clothes until I pay them, which I found rude even after trying 100 ways to withdraw cash. Not at all supportive in this case.

We had a great time. The resort is beautiful and clean. Our room had a beautiful view of the ocean. The food was fine, and offered a good variety of salads, fruits, vegetables and meat. While they don’t have a beach, the pool area is nice. The hotel is quiet and if you’re looking for a relaxing place then this is a perfect location. The salt water pools are amazing and they have a beautiful overlook to the ocean.

Great staff, great animations

We chose this hotel because it’s on the side without sargassum and it didn’t disappoint ! The water is so clear and we could snorkel everyday. If you’re a beach person this might not be for you because there is no direct access to a beach however it’s a 15 minutes walk or you can take the shuttle that leaves every 30 minutes. The atmosphere is nice, I was worried that being an adult only resort would mean non stop partying, however it was the contrary. People are there to enjoy and have some quality time. Our room was spacious and exactly as described. The bed had 4 pillows and a ton of cushions. All common areas were clean and maintained everyday. The staff is a hit or miss ! Some are welcoming and smiling and are happy to help. Some are just plain rude and don’t even respond to a “hola”. Maybe it’s the heat or being super tired. It wasn’t that bad all in all.

A "hotel" with all-inclusive features that I would call a full-board guesthouse. We booked suites at the HM Alma in Bayahibe, but the invoice indicated Whala! Bayahibe, so we were unsure of where we were. The reception staff provided insufficient explanations and assistance. Upon arriving at the suite, we noticed that the TV in the living room didn't work; it turned on but didn't tune to anything, and the remote didn't work. We called for assistance, which never arrived during our stay. The balcony door wouldn't close. There was dirt (which was already there when we checked in) under the bed that wasn't cleaned until we moved the bed so the cleaning staff could see it. There was a dead lizard and two live lizards, one of them quite large. After more than an hour trying to catch them, we asked for help, and the employee who came said it was normal and that they weren't harmful, and that we should go to sleep!!!! We realized it was coming in through the air conditioning ducts, and we told him, and he put a note there! There was even a small live cockroach. We had to find it ourselves. I had to sleep one night in the living room. The next day we managed to get out of there and I could finally rest. My sister's suite (room 5303) has such a hard bed that if you sleep on the floor, you won't feel the difference. We didn't understand the idea of ​​the food truck or other services because they have a price and we weren't sure if they were included or not. The dining room is very hot and if you like to drink coffee/cappuccino/latte or other drinks at breakfast, expect long lines for the two coffee machines. That is, when there are two, because during our stay one was broken. The food is reasonable. Highlights: the transfer to the beach and the friendliness and attentiveness of the driver.