Serenade Punta Cana Beach & Spa

Don’t book unless… You speak fluent Spanish. A limited amount of staff speak English and all entertainment is in Spanish. Entertainment is not important to you. Shows are not impressive and were somewhat unorganized. Mostly in Spanish, so I couldn’t understand the shows. Food is not important to you. Restaurants and buffet close by 9:30pm. Getting a reservation is terrible. You have to go to the main lobby to schedule every day for dinner. Most of the time there was only one place was available no matter how early you went. You can only book a dinner reservation for the day of. The sports bar is open until 2am but the food is terrible there. The only good food was the food truck located near the beach. Some of the restaurants advertised are not yet opened, as this is a newly opened resort. There is also room service from 11am to 9pm but the menu is so limited! Less than 10 items for the day. You have to order from the TV- which we couldn’t do however, we were shown the menu. You don’t watch tv. Tv did not work during our entire 5 day stay and guest services and front desk did not offer solutions. I asked for resort credit and was denied. That was upsetting since we also received a different room than was booked! Service isn’t important to you. Staff friendliness is inconsistent. Preferential treatment to Spanish speakers was observed. Often times we would get ignored. Limited staff at pools to keep up with the demand. Beach isn’t important to you. The beach is full of seaweed. The pools are nice but the entertainment at the pools are the exact same each day. Music by the pool is in Spanish only. I wish they would cater to all groups. I liked the music but I would have loved for them to switch it up. Same music was on repeat daily. You like getting bit up by mosquitoes! Seriously pack bug spray and crèam for itchiness due to the bites you’ll get in the room. The room was clean, swim out was nice. It didn’t feel crowded, which was nice. Hopefully they can work out the kinks bc this place could have a lot of potential. If I were you I would visit somewhere else until they do. Happy Travels!

I love the hotel, the food and the staff! We had a very great time. Everyone is very nice and friendly. The room looks very nice and the temperature was very good. The did lots of activities in the hotel for us to keep us entertained. The had music and the vibes were always on point, in the club the amostphere was amazing. Beyoncé one of the staff members were very nice to us, made us laugh and made us smile the entire trip.

We had a great experience the rooms were beautiful and well maintained, the staff were super amazing helpful and friendly. Will be visiting again for sure.

The staff is very friendly. Our check in was easy. We had 3 rooms and they tried to keep us as close as possible. The rooms were spacious and clean. All our refrigerators were not cold and we like our sodas cold. Their showers are built with a painted glass window to the bedroom but it is awkward for families since everyone can see you shower. My room did not have a chair but not a big deal. A staff knocked at our doors to restock the mini bar and gave us sodas and beer. You can also use their app to order more drinks or towels. The app did not work properly for the dinner reservation. We were able to reserve the max of 3 dinner reservations the first time. We were supposed to be able to reserve more reservations later but it kept telling us we maxed out. We had to go to the desk and she booked our next 2 nights. Kyoka- Hibachi was a good experience. The chef was entertaining and we enjoyed his cooking skills. The hibachi food and sushi were delicious. The disappointment was the fried ice cream – ice cream was melted and not crispy. We do question why they set up plates and then collect the plates from us to plate our food. The plates are black so we can see the fingerprints and we do not get our own plates back. We did come another night for the ramen dinner and the ice cream was much better but the batter could improve. Olivia – The food was good but we couldn’t order the regular drinks The Cut -Our steaks were delicious- juicy and tender. Bellum - the food is good and staff is very attentive Itzen - we enjoyed the authentic Mexican food and in the afternoon it is buffet. Buffet -There are plenty of options and the staff is friendly and attentive. However the food was mediocre. The beef was very muscular, chicken, fish were overcooked and dry. We are not used to omelets flipped over and cooked on both sides which made the omelets very dry The line for the omelet is very long and not worth the wait. The scrambled eggs are gritty. We do like the fried eggs (sunny side up) – those were cooked perfectly with runny yolks. The pancakes are not fluffy and very dry. They need to be drenched in syrup which they ran out of syrup on one of the days we were there. They have 3 ice cream option which people scoop and most of the time they were melting and people were licking their hands and scooping more ice cream. Some times they are out of plates and glasses. Smoothies and juices were bland and watered down. Sodas were a hit or miss – flat so we just brought ours from the mini bar. We did enjoy their Asian night – the duck was cooked right: moist. Ask to be seated on the right side, the left side was not cold enough for us. The staff does get your drink order – sometimes it is prompt, other times it takes forever and other times it is the wrong drink. They are very courteous and if they get you the wrong drink, they are very sincere and apologize and get you another one. One occasion she got it wrong twice and we laughed. The drinks are good and bartenders are heavy pourers. We had to ask for less alcohol. Coffee bar is top notch. They are quick and the drinks are delicious. The staff is very friendly and they will do special orders and made us frappucinos. Sports Bar - this was nice for burger and snacks. Burger Food truck – The best burger and fries are here. The only flaw was the long wait under the hot scorching sun. You would think they have at least 2 cooks or another food truck. The nightly entertainments were good and the shows started promptly at 9:30. The theatre was air conditioned and very comfortable. We enjoyed the Michael Jackson show the best, followed by the Vegas show and Circus. There are daily activities posted on the app and a sign by the theater. The coconut toss was entertaining and afterwards they gave out coconut drinks. They kept reminding us of the foam party but it was overhyped. The foam was only to a small area and not enough. The dancers had more fun than the audience. Maybe there was an issue because it was posted for 2pm and we all stood in the pool under the hot sun and it finally started at 2:34pm The kids enjoyed the team volleyball and the disco at night The beach was nice. There were plenty of chairs available. They are constantly picking up the seaweed and trying to keep the water clean. We had fun on the kayaks. The pool area is nice but there were not enough chairs. Everyone already used their towels and reserved their chairs in the morning. We were skeptical on some of the solicitations. This happens at all resorts so nothing new. They are not as aggressive as some resorts so just no thanks and they leave you alone until the next encounter. There was one guy that offered a bus shuttle to downtown for shopping so we did sign up. Later another guest told us that it is to the hotel’s shop that is downtown and you have to purchase something or they won’t drive you back so we did cancel. In summary, we all had a great relaxing vacation here. The staff is very friendly and attentive. We would stay here again.

We are having a good time. Valerie at the pool service is very nice and friendly, very attentive.