Best Alcazar

We stayed at this hotel for 5 night and we were really disappointed. We arrived to the hotel earlier than the check in which we expected as we had an early morning flight. So we went down by the pool because we were told to check in at 2. We came back around 2:10 and they said our room wasn’t ready, we ended up waiting for an hour and 20 minutes in the lobby to go to our room. We wish we could have at-least stayed outside while they sorted the room, this was an inconvenience for us as I have an epi pen and needed to store it in the room. We found the staff extremely rude. We would not recommend this hotel to anybody who is english speaking. There was no one else who spoke english, the staff didn’t try to understand your english and were just point blank rude. There was some staff based in the restaurant who were nice, apart from that the staff shocked us. The food was also very disappointing, the chips were soggy and the pasta was so hard i couldn’t twist it. The meats were not cooked, and the food is mainly spanish foods which we didn’t like, and having an allergy i like to stick to what i know. We were also shocked with how poorly they delt with my allergy, the chef came out pointed and said you can have all this. I went to get a pancake and double checked if i was okay to eat it, she said there was nuts in it, luckily i didn’t listen to the chef. I would not recommend going all inclusive either, it is very confusing. You still have to pay for things as the menu for the all inclusive is so small. My partner payed for a pizza by the pool and was charged for two pepsi’ which he shouldn’t have been as the pepsis are part of the all inclusive. We stayed on floor 1 and the room next to us was so loud we couldn’t sleep in the night, they were screaming and banging next door. We couldn’t stay out on the balcony because there was people smoking which caused pains in my partners chest as he is asthmatic. Likewise, we could not sit by the bar for long as the smoke (which was coming from everyone) was affecting his chest. We are so glad we didn’t bring children as this would be enough to make us move hotels. They should have a smoking area policy. There was no uber or bolt service, which made it really hard for us to travel back and fourth to the beach. We asked the staff if they had a transfer to the beach, they said only in peak time which i find terrible, why have something only in “peak season”? We asked the reception for a taxi number 3x and none of the taxi numbers worked. One night we were stranded on the beach for 2 hours as we didn’t know how we were going to get back to the hotel. The entertainment during the night was all completely in Spanish, so we could not understand any of it. I found this ridiculous. With the amount of money we payed for this hotel, we will never be returning.

Belen as the front desk was excellent . She was efficient in checking us in fast and giving us infos about the property . The buffet was amazing . Cleaning ladies very efficient and courteous . We had a beautiful view over the ocean and the fee people we met , were friendly . We will be back :-) but Belen was a big plus !

Stay was spoilt by a smoker living below me as was not able to enjoy the balcony and when they smoked the doors were closed but smoke still managed to enter my room above .Ended up with a sinus infection ,as the rest of the world does does not permit smoking in hotels .Its a shame as the weather was really good and this day and age why compromise to allow smoking which is difficult to demarcate from other hotel users who have also paid a lot of money to enjoy the premises .

Fantastic hotel, came for 4 days with my sister! Unexpectedly it was a resort mainly for Spanish people, as there wasn’t many English speaking staff there. They were so helpful and did try their best though, and Google translate helped us a few times! The drinks were so good by the pool bar my favourite was the non alcoholic mojito. 5/5!! The pool selection was so good, the main pool was chilly but so good once you were in and there was another ‘main one’ on a lower platform. It was so sunny and for the days it wasn’t there was an indoor pool, heated with a jacuzzi This was so good because it was an anti plastic hotel! Food was good, classic all inclusive selection but very fresh. Sadly drinks weren’t included in your all inclusive at dinner which I felt was a little strange. We had to pay for every drink we had and we did save ourselves time by doing a big shop at the supermarket in La herudda. We can’t drive and we did see all the negative reviews about getting about, but we managed it fine!! Absolutely would go again

The place is superb for the price paid. The staff are really great, the food is very good, and the additional services/entertainment are also nice. There’s a spa, bowling, a great pool area, etc. The hotel also offers a free shuttle bus service to the beach of La Herradura. I must say that they are really trying to do their best. However, the rooms are a little bit outdated—ask for a sea view, which is truly amazing. I would not recommend this hotel to travelers without a car and with the desire to explore the surroundings. As always, Spanish/Andalusian public transport is a nightmare: expect heavy delays and arm yourself with a huge amount of patience.