Khao Lak Emerald Beach Resort & Spa

What can I say? We are visiting this hotel for the fifth year in a row and have always been more than satisfied. The staff are friendly, and the service and rooms are spotless and of high quality. The breakfast is excellent. I once stayed at a 4-star hotel near London Paddington Station; it was about six times the price and a total dump—the breakfast was so bad it was practically inedible. Here, I’ve never had any reason to complain; even last time, when the Briza was suddenly converted into the Emerald (due to renovations), we were delighted with the Briza as well. I can highly recommend it.

I had the pleasure of meeting and be associated with Mook and her team at the the Resort. They all have been kind and helpful to me throughout my stay with them.

We had a lovely stay at Emerald Beach resort. The staff were an absolute credit to the hotel, so friendly, helpful & polite. We celebrated our birthday here and had such a wonderful surprise. It made for a very special and memorable day. The waterpark was great & we enjoyed the pool by the beach and floating bean bags. The grounds were stunning & it was lovely to see water monitors there. The pool access room was amazing & kids loved kids club & the separate play area in the lobby. We stayed at many different hotels in Thailand and really enjoyed our stay here. Thank you to all the wonderful staff for making it such a pleasant stay. The location was great too, near shops & restaurants - one we really liked was My Thai restaurant which had a play area for little ones & was just a short walk from the hotel.

• The experience was ruined right from check-in; it was chaotic and confusing. Despite booking a "Deluxe Grand" room (with one large bed and one small bed), we were charged extra because the check-in staff insisted an extra bed was required for a party of three. • We booked two rooms but only received one; we had to wait another hour and a half for the second room. • We stayed during a holiday period when the parking lot near the hotel was full, forcing us to park elsewhere in the rain. When we asked for a buggy to pick us up, the security guard told us to walk back to the accommodation—a distance of about 200 meters—even though it was pouring rain at the time.

We had anniversary trip in this hotel and it was really fun and memorable. The place is absolutely amazing. The staff and manager are very approachable and accommodating. The most that I love this experience was the foods and safety for kids specifically the swimming pool. The anniversary design is pretty good and the cake is really delicious. Overall are excellent, we fell full of happiness because were both happy and full. This hotel is highly recommended for those coming.