Mai Holiday Khao Lak

We stayed as a family for two weeks during August 2026 which was monsoon season in Thailand. The hotel is set next to Pakweep Beach and is a large resort with numerous, clean outdoor pools, restaurants and bars. The hotel is set in Khao Lak, a small town in the middle of a rainforest, and the hotel provides transfers every hour if pre-booked. The taxi will take you to Khao Lak night market, Khao Lak centre or Memory Beach (where there is surfing and various shops and cafes). At the time of our stay, the hotel was quiet and some areas were under renovation as was made clear in our booking form with TUI. Several days into our holiday, due to unplanned works, we were upgraded to a villa adjacent to the beach. It was luxurious, spacious and added to our enjoyment of the holiday. The resort and our room were cleaned and prepared meticulously every day. They are well staffed and all the staff were courteous and helpful throughout. In particular, Alunso, the manager who resolved the issue with the unplanned works and Chun, who drove the internal buggy around the grounds and helped us transfer our luggage, were exemplary. We had booked breakfast only. The breakfast options were sumptuous and included both western and asian diets as well as catering for all dietary requirements. As we were staying during the monsoon/off-peak season, the only entertainment in the evening was a film and popcorn aimed at young children. However, there was a spa, two gyms, pool table, tennis/basket ball court, table tennis and of course swimming. There were also free classes in Muay Tai Boxing, football and a treasure hunt. For our family, the quietness, cleanliness and attention to detail made our holiday exceptional. On the beach adjacent to the hotel, I recommend Mr Smith for tours (rather than the more expensive tours offered by TUI and the hotel's own representative) and Mr Bao's for lunch/dinner, where it is more varied and well priced compared to the resort restaurants. We also had our laundry done at Mr Bao's, a massage on the beach (adjacent to Mr Bao's) and chose to buy a few groceries in Khao Lak centre. Thank you to Alunso and his team for a wonderful holiday.

Beautiful hotel set in the middle of rain forest surroundings with a stunning beach. Our room was lovely and clean. The food is great especially the breakfast, lots of choice.

We stayed at Mai Khao Lak Beach Resort & Spa for six nights in late April 2026. Overall, we enjoyed our stay, but it didn’t quite feel like the luxury experience we were expecting. Check-in was smooth, and our two Deluxe Suite Premium Upgrade rooms worked well for our family of four, especially with the shared balcony access between the rooms. The resort itself is large, very family-friendly, and in a beautiful beachfront setting. Unfortunately, a few things let it down. The air conditioning in room 209 wasn’t working properly when we arrived and needed several maintenance visits over the next few days. It improved, but then started playing up again on our last day. The Wi-Fi was also patchy at times, which affected the smart TV. Housekeeping was another area that could be better. Beds were made and towels and water were replaced, but the room didn’t always feel thoroughly cleaned, and used cups and glasses were not consistently replaced. We were also surprised that wine glasses weren’t provided in the room unless we paid extra. There were definitely some highlights. Breakfast had a good range, including options for kids and dietary requirements, Talay Thai was easily our favourite restaurant, and the complimentary massage at Mind Spa was excellent. Staff were generally warm and welcoming, and although the resort is a little isolated, there are still a few shops, restaurants and massage places within walking distance. Overall, this is a good family resort in a lovely location, but a bit more attention to maintenance, housekeeping and detail would make a big difference.

I needed to write this review just after 4 days as the negative reviews aren’t justified in my opinion and quite honestly as I worried about coming to mai khao lak because of them. The place is paradise- we are in a villa and it’s absolutely stunning. So much space, privacy and beauty! The villa is beautifully decorated and cleaned to a high standard. The staff here are all so polite and friendly and I definitely didn’t encounter rude staff on the reception- my take on that is maybe if you are rude you get what you receive?? Breakfast is great, a selection of everything you could want for breakfast. As for the wildlife- it’s a tropical climate and yes we had some tiny lizards wanting to sofa surf for the night but we politely asked them to leave via to open door and they did! The beach is idyllic, plenty of restaurants, a couple or shops and bars and massage is about £6 for 1 hour. Food in the hotel is good drinks reasonably priced too.

We had spent 7 nights here during our 14 night trip for our honeymoon and after 2 nights in another hotel in another area, we made the decision to come back to Mai for our remaining 5 nights. Every member of staff we have interacted with has been helpful, friendly and polite with a particular mention for Chon and the team of bell boys, Alonzo from the management team and the young lady on reception who showed us around the beachfront villas (unfortunately I didn't catch her name!). Chon never passed us without asking if we needed to go somewhere and would ask if we needed towels, to stop at reception etc or what time we were going for dinner and he would be outside the block waiting. We have had the most amazing time at Mai and are already planning to return. The resort covers a lot of ground but Chon and his team can be contacted on phones at the bottom of each block and in any 'communal' areas and they will collect you in a golf buggy and bring you where you need to go or, if they are driving past, they will often stop and ask if you need a lift. We mainly used the adults only pool and found this to be clean, a good temperature and actually kept child free. There is a swim up bar which is reasonably priced and can be charged to your room or paid in cash. There is a young guy that works on this bar that was also very friendly and polite and was often studying during quiet periods which was really nice to see. We saw people carrying out pool maintenance and cleaning often. Yes there are a few areas which are a little tired and could do with a refresh but this does not affect your experience at all, to us anyway. During our stay, we saw them carrying out external painting, pool repairs, general repairs around the resort and garden maintenance to name a few. Location wise, it is a 15/20 minute drive to bang niang where there is a night market and a few minutes further to khao lak centre. The hotel do a free shuttle hourly from 11-4, personally we would have preferred if this ran a little later as sometimes 4 was too early to head to the market but you can't grumble too much about something that is free. On the days the shuttle was already fully booked or we wanted to go a little later, there is a taxi stand on the left of the beach. Otherwise, we found the location to be great; it was peaceful and relaxing. WIth the stunning beaches on the doorstep, we could go for nice long walks, exploring around the rock pools, lunch and dinner on the beach, massages on the beach and grab any essentials at the shops all within a few steps of the hotel. We had 2 different rooms, both deluxe doubles, one in the adults only section and one in block 2. Both were spacious with a large bed, sofa bed, tv in lounge and bedroom, good sized balcony, fridge which was topped up daily with water, amenities in the bathroom like toothbrushes, shampoo etc, a beach bag with mats and the room was cleaned daily. Being a tropical climate, there are of course wildlife everywhere and when we noticed a few ants in our room late one night, housekeeping came up straight away to get rid of them and checked the area again the next morning. There is a kids club, pool slides and inflatables and various activities for children daily but we didn't pay much attention to these as we were child free. At the rear of the hotel you step straight onto a stunning beach with sunbeds and parasols, restaurants both sides, food/fruit carts and shops dotted along it. This is a great place to catch sunset! There are also some tour booking stalls, we used Mr Smith who was great. We were B&B as we wanted to experience the local cuisine and this worked great for us. Breakfast had a mixture of both Thai and European dishes with a made to order omelette station. There are water refill stations dotted around the hotel as they encourage you to reuse plastic bottles and the drinks from the pool bar were good. When we returned from the other hotel after a very different experience, Alonzo and the reception team were fantastic and for the remainder of our trip they went above and beyond to ensure we were having a good time. They really saved our honeymoon and we are so glad we made the decision to return.