Phuket Graceland Resort and Spa

Thank you for being the best kids club ever! I can’t wait to come back to Phuket!

We booked a 15 night stay here . What can I say apart from the hotel is lovely. Very well looked after . Very clean . The hotel staff including the cleaners and security are so friendly. They can't do enough for you . Very polite and helpful. The food is lovely, the price for food and drinks are good value. We really enjoyed our stay . The four pools are lovely . If I had an issue with anything that would be the noise outside the room doors . When people go in and out there rooms you hear doors slamming and loud talking. I put my phone on sound machine to block out the noises. Our over all holiday was fantastic. The residents are so friendly. I felt safe here and they are so happy to help you in their county. We done loads of activities outside the hotel. On Rainey days we did bowling & played pool in the hotel. I was worried about booking this due to the 15 hour flight from London. But I'm so glad we did .

Second time there, as thought first time it might have been me, being to fussy NO. Room first time 2 years ago stunk of sewage after being messed around on arrival getting the right room. Only 1 month ago, we arrived and the first room was not really a Deluxe pool view it was stuck in the dark Waited after no manager would come to finally get a pool view Deluxe room considering I booked this a year in advance. We have our room and on 2 occasions we have cockroches. We were offered another room but we were leaving the next day so the room was cleaned after complaining twice and showing photos of the cockroches. We were left a plate of fruit and a card apologising. Would not stay here again, breakfast is horrendous like a load of animals. Cockroches and still the smell of sewage This could be a lovely hotel, but things are very run down ie the pools, beds around the pool are absolutely disgusting. The photos on the website must have been taken when they first opened. The staff are lovely but management need to sort this out before someone gets ill.

We stayed here for the 1st time for 7 nights, in a group of 8. The rooms were well maintained, the food beautiful and the staff always super helpful.

Only issue for me, noise echoes down hallways. Other than that, I can not fault this resort. It was excellent, from the buffet breakfast, to room service and staff are amazing. Big shout out to Paul, for going above and beyond. Cleanliness and service were 2nd to none. We had the same room attendant & getting extra coffe/water was not a problem. Fabulous and relaxing time, pools are amazing and plenty to do, if you want to.