Atlantica Aqua Blue

We stayed at Alantica aqua Blue for 2 weeks and I gave a 4 star rating based on these points Rooms: We stayed in room 604 which was a swim up room. The room wasn't the biggest but we made do. The room was modern and was decorated nicely. The room was clean and the cleaners came everyday (but they did miss one day but we didn’t mind). As we had a swim up room on the balcony had two chairs and little table with umbrella. The small patio was small but again it fine but it can slippery so be careful. The only slight problem that the by around mid-day the pool in the swim up room will be in the shade due to a large tree covering half the pool. The pools and waterpark: There was three main pools that flow into each other. The water in main pool is warm but the water in the swim up room was bit cold but agian it was fine. They had a small water park which was nice. All the pools (including the small kids pool) was all 1.40 meters deep. There is a beach down the road about a 4 minute walk. We did have a problem with ants in our room. Food and drink: The hotel has 4 restaurants (we didn’t vist any) and one main buffet and a snack bar. The snack bar had wide range of foods and snacks including chips, burgers, gyros, nuggets, salmon salads, wraps doughnuts and cake etc. The doughnuts and cake they serve are fabulous and I would highly recommend. The main buffet can be very busy in mornings and evenings but lunch was a bit quieter. The breakfast was nice and had a nice selection of hot and cold foods. Lunch was nice too, it also had nice sized selection which anyone can find something. Dinner was nice which again has selection that can anyone could find something. The only problem I would recommend to look out for is the chicken which can be a bit raw at times. The drinks were amazing I especially recommended the kids mojito and pina coloda was really nice. The men at the pool bar by the main pool was kind and friendly. The location was convenient as it was little drive to ayia napa or protaras. I would recommend not buying any floaties from the shop in the hotel as they could be quite pricey. Also a big thanks to Anna guest relations manger was kind and always helpful but loads of the staff were kind and helpful so a huge thank you to everyone who made this stay a memorable experience. Overall this was a great hotel and I would recommend for anyone who is looking for a hotel in Cyprus.

The hotel staff were very inviting and warm and gave us a wonderful feeling of home! Especially David the bartender and of course, Deborah from the entertainment staff. They made out son's first vacation abroad feel like heaven!! Always smiling, always attentive and absolutely amazing!! A++++++

We had a mixed experience during our stay. A special mention must go to **Deborah**, who was absolutely amazing with my children and went above and beyond for us. Her kindness and care really stood out, and she made our stay much more enjoyable. However, there were some serious issues. The floor was extremely slippery and felt dangerous. We personally saw several people slip, which is very concerning and something the hotel should address urgently. The restaurant was also very disappointing. It was extremely overcrowded and chaotic — it felt more like a **cattle market** than a relaxing hotel restaurant. The overall atmosphere was stressful, with far too many people trying to get food at the same time. Deborah was definitely the highlight of our stay.

Before our stay in Atlantica's Aqua Blue hotel in Cyprus, I wrote them with a few small questions regarding our upcoming stay. They didn't respond. Over time, I tried contacting them via the form on their Web-site, E-mail, Facebook and Trip advisor but was ignored on all fronts, so that started our visit with a few concerns. The resort can be a bit overwhelming at first, as no explanations or welcoming guides are given upon check-in, so you have to learn what to expect as well as the rules (such as where to collect towels from, that you need to stand first in a line to get a order paper and only then stand in the actual food line in the snacks bar to get the food) and opening hours of the pools, restaurants, activities, etc. as you go. This could have been improved upon greatly without much effort. Our only request when booking our reservation was a quiet room. We were placed in a room right opposite the elevator, so we would hear the elevator as well as people using it and walking down the hall all throughout the day through the closed door. Also, each night had a different activity in the evening - for some reason, those activities all took place in the main building, so that the music there would be felt all throughout the building. The worst case was on our first night - tired from an early flight and a day of travel, we wished only for a quiet night and sleep. Instead, loud bass noise from music playing on the rooftop bar shook our beds at night. When I went to ask for them to possibly lower the bass they said they will try, but the music kept on depraving us of sleep until well after midnight. When I asked them about it, they said they have a special celebration that day and can't do anything to help. They also asked for my room number, so I thought that maybe they are at least planning some sort of compensation, but none was offered. The room was basic, fairly clean, but large enough. We had a balcony, which had glass partitions separating it from the neighbors, so no real privacy as anyone could see into other's balconies. There were 2 TV sets and one remote, which seemed to randomly affect each TV (would always turn on/off the TV we didn't want to affect) with a few basic channels and basically not much to see. No Netflix, Disney+ or any streaming content. Our room had a facility missing, which we noticed right away and mentioned to the reception. They said it would be fixed and added to our room, but it never did. On our fourth reminder of this missing facility, the reception person stated he didn't believe us and told us to wait for a staff member to come and check our room. After about 20 minutes, a staff member arrived, saw the facility was indeed missing and reported it back to the reception, which again promised us it would be given to us and again - it never was. It was around this that we lost faith in the service and helpfulness of the reception. Another issue brought up to them (the Safe in the room wasn't working) was also left unresolved, so eventually we just gave up on any assistance from them. The pool, which was the main attraction for us, had 3 levels as well as a small waterpark with some slides. The waterpark's pool water was always extremely cold for some reason, which turned us away from it. The other pools had warmer water. For some reason all pool levels had the same water height of 140 cm. We would have preferred at least one pool level with a shorter height for smaller children. The pools shut down daily at 18. There were about 2 or 3 lifeguards during the pool active hours, but didn't seem there were many limits or restrictions, as people were allowed to jump in the water, bring in large floats, balls, water guns, etc. even when disturbing others in that. One thing that I found definitely needs improvement is the floor area around the pools which was very slippery. I've seen people and children slipping on the floors around the pool often. Some, no doubt, got hurt, others slipped right into the pool water. Instead of trying to make it less slippery, like cover it with a non-slip plastic, the staff just placed 'beware' cones around. Another thing that was odd is that all the pools had no shade and there was no visible clock around to allow telling the time while in the water. There were also no markings regarding smoking areas, so guests basically smoke wherever they felt like it. The kids club, which we were hopeful for, was very disappointing - small and unattractive. it didn't offer much entertainment for older children and the activities which were offered were unexciting and as a result, usually empty. The main restaurant, which offered buffet meals, had a large variety of offerings, but we felt it was definitely a matter of quantity over quality, as nothing really tasted too well. Despite eating there daily, we did not feel sickness or had any stomach issues, so that is a definite pro. During lunch and dinner, you had to get a waiter take your drinks order. This usually took a long time, since it was hard to get the attention of one and thus limited the availability of drinks we had with our meals. There were "themed" dinners daily, but we didn't find much of a correlation between the supposed theme of the evening and the offered dishes. Each stay over 5 days entitled you to one dinner in another of their hotel restaurants, if you find a free spot to reserve a room for in advance. As such, we had dinner there once, but found the experience lacking and less appealing than the main restaurant which had better variety. Overall, we did enjoy our stay, but felt like the experience could have been greatly improved had they offered a bit more service and attention to their guests. As such, I'd give our stay 3 stars for an Ok stay, but with another star off for ignoring all of our contact attempts before arriving, it comes down to 2 stars.

The location wasn’t as great as I’d have hoped, there wasn’t a lot of an atmosphere at night, there wasn’t a show area or anything. Our room however was fantastic, a great size for 5 of us and a fabulous balcony big enough for 6 sun loungers. The holiday was 7k so not cheap. The drinks weren’t fantastic and bottle drinks or premium were chargeable. The rooms and hotel were kept immaculate. There was no issue with noise, they do play music around the pool but we enjoyed that. There is minimal entertainment for children through out the day however a lady named Deborah has just been brought to the hotel to inject some energy. Although I had only met her a few days prior to us leaving she was engaging, asked for suggestions on improvements and went out of her way to chat every day. Lastly we had the pleasure of meeting a lovely manager named Anna, she was extremely friendly and helpful. My daughter fell over and she was with us within minutes, had called a doctor and sat with us checking on my daughter. She came to us at breakfast the next morning and asked specifically by name how my daughter was. I really enjoyed talking to Anna and learning about her children and things she has planned for her future. A lovely down to earth lady.