SplashWorld Tofinis Apartments

Bad experience When arriving early hours we should have had a packed lunch ive been told , in the morning there was never a bed round the pool or the water park and to top it off when had money taken from our room in the afternoon , being a diabetic i went back to the room to charge my pump i noticed my partners handbag on the side so thought nothing of it , when we returned to get change for dinner on the night the bag had her perfume out on the money had gone .when I complained to the receptionist he told me to see the manager in the morning , well he just was not interested and accused me of being drunk on that day and told me to stop blaming other ppl he was shouting and basically told him to to do one in the nastiest form he threatened to get me arrested i was frustrated and upset that he accused me , and didnt care , after I cooled down I apologised but he was rude and didnt accept .....yes I should have used the safe but how can they have cleaners as thieves not the first time apparently , I will not be returning

We stayed for 2 weeks in summer hols. Lets start with the water park/splash park - brilliant and keeps the kids entertained all day! Be prepared though for the stampede at 10am when the gates open and its open to the public. There is nowhere near enough beds for the vast majority but theres lots of wasted space where there could put so many more. The slides on the other hand are great and the splash park for the littlies is fab and my son particularly enjoyed the lazy river but lifeguards could you please supervise and stop people messing about and being dangerous. The food is adequate but no variety especially for the kids. My son lived off fish fingers, chicken nuggets and hot dogs as that's all that was on offer. Breakfast by far the best meal of the day. All Inclusive? No. Some-inclusive. Bottled water charged for! Never known that as water in the all inclusive drinks machine im sure is tap water! €3 for a bottle of water from the bar. The staff? Rude and not helpful. Saw families having to sit on separate tables because they won't move tables unless you've booked! I got shouted at by a waiter because I used the wrong tongs to serve my son some nuggets. Animation team. Seb and Hermaya the Nepalese lady were fantastic. She played with my son for ages whilst the other 3 girls played on their phones. The feeling is just rules, rules, rules and no customer service at all.

We had a wonderful stay at Topfini Hotel! The food was good, with plenty of options, and the meal times were very convenient. The water park was absolutely fantastic and definitely one of the highlights of our stay! A special thank you to Saeed from the reception, who was incredibly helpful, kind and always happy to assist us. His service really made our stay even better. 🙏🏼 One small tip for future guests: it’s better to bring your own towels for the pool, and keep in mind that the hotel doesn’t change towels every day, so it’s worth bringing a few extra. Overall, we had a great experience and really enjoyed our vacation. Highly recommended! ❤️

What an amazing holiday this was! The hotel itself was clean, well located for the near by town of Ayia Napa, the food was outstanding, the facilities were excellent and the staff above it all were first class. Sebastian and his Animation team were excellent not just with the kids, but went out of their way to make myself, my family and all the guests welcome and appreciated. The bar staff on the pool side bar were very helpful and cheery, always happy to chat to the guests. The restaurant workers were very busy, but always made u feel welcome and always had a smile on their faces. The main bar staff were outstanding too! Enjoyed chatting to Prince, Named and Alex aka 'Mr Bean'! This was an amazing place to go but made even better by the care, warmth, kindness and genuine curtesy shown to us all. I apologise to the staff who were excellent to us also that I haven't named, but you were all amazing, so for making our holiday extra special, I thank you all! Cannot recommend Tofinis enough!

Location abit far from everything,services not a complete all inclusive missing a few touches like empty bottle fridge where water can be available instead of queuing at busy bar during the day,no sun lounge towels unless you pay? Food is very bland evening entertainment is for children young mini disco and maybe bingo found one of the kids entertainers rude and harsh with comments No coffee or tea in rooms had to buy from shop you need to drive or get taxis everywhere beach is a good 10 mins walk down hill and back up hill in very hot weather uncomfortable if you have little ones or struggling to walk