JAZ Sharm Dreams

British family of 3, 1 adult 2 teenagers. Arrived to be informed we’d been upgraded, got to the room and it was definitely not an upgrade. Room dated, bathroom definitely needed an upgrade. Soap holder rusty and hanging off the wall. The tiles and bath and built in dirt, the ceiling patchy and flaking. Our glasses or cups were not washed or replaced for the hole week. Towels and bed were made daily. The pool area is nice with new showers, no toilet area, we made several trips back to our room. The lifeguards will help you get a bed if you tip on your first day. Food one word awful. The menu is the same most days, the waiters are kind and help the few english there find a table in hope of a tip. The spa and gym area. Myself and my 14 year old daughter had a massage on day 2. The massage itself was lovely however overpriced but were on holiday so i wanted a mother daughter treat. The lady was very pushy for a tip even though I’d paid £110 for our treatment, she sent my daughter out of the room then grabbed my hands and said I was nice to you and your girl leave me a tip. I was so taken back by this behaviour. The spa area is unbelievably run down and dirty. The shower/toilet area was disgusting no other words for it. There was grim and dirt that had clearly been there for months around the shower area. In the main building where the bar/restaurant/shop is there is 3 toilets for females, they are very run down, soap dispenser often empty and the hygiene of others is very questionable, i’m unsure how you get feaces up the wall but someone managed to several times. Toilet seats hanging off and in need of modification. I complained twice regarding the toilets and again it was a long walk back to our rooms if we were in the bar and restaurant. The sister hotel was lovely, pleasent small pool, good toilet facilities, wasn’t allowed to use the all inclusive even though we had a gold band but could use the buffet by the beach, hot dogs, pizza chips. Beach area is lovely and you can use the bar at the buffet restaurant. Myself and my daughter became unwell on day 4 and 5 with stomach issues. Would I recommend this hotel to my friends and family…definitely NOT.

This hotel is not 5 stars as stated give it 3 it has the it may be used to de the hotel grounds r well looked after clean The rooms r old and Daterd need a revamp hole in the door carten nets Dirty staff r help full Till last day after check out while waiting for a pick to airport which was a 3 hour wait in reception wth 3 kids Where not allowed in the Buffett , the gay on reception said it was fine but the guy(Ahmed) on buffet will not let us in . Not happy the that.

Thank you so much for the warm welcome and wonderful hospitality. The hotel is beautiful, and everything was truly amazing. A special thank you to Ms. Basant and Mr. Mina for their kindness, professionalism, and for making our stay even more enjoyable. We truly had a great time and will definitely be back again in December, God willing. See you soon!

Excellent service and amazing beach

.I liked that place, worth to visit