Xperience Kiroseiz Parkland

have had the best time at this hotel the staff are so helpful and it’s very clean. Alice has been a star entertainer. Any problems find her.

the admition team is very good

Great animation team. Really get the crowd going and joining in with activities.

The hotel is lovely along with the staff. Alice has been amazing to us since i have been here and continues to be amazing. She is a credit to the team

The bar staff, entertainment team and cleaners were all friendly, polite and hardworking. Unfortunately, the rest of our experience was very disappointing. The food was extremely poor, and we had serious concerns about hygiene standards in the kitchen. There was very little choice suitable for British guests, and we did not feel that English holidaymakers were adequately catered for. We also found some members of management rude and were uncomfortable with how they appeared to treat their staff. There were constant problems around the pool with sun loungers. English guests had towels moved or taken and personal belongings interfered with, but when these incidents were reported, nothing appeared to be done. We were also persistently approached by spa staff and tattooists around the pool—sometimes as many as five times a day. This became extremely frustrating and made it difficult to relax. The music around the pool was mainly aimed at Egyptian guests, whose requests appeared to be given preference. A better variety of music would help all guests feel equally welcome. Although some members of staff were excellent, the poor food, hygiene concerns, management’s attitude, constant sales pressure and unresolved problems around the pool had a significant negative impact on our holiday.