Atlantica Caldera Palace

Sunita gave a great massage, good for distressing and relaxing

The spa treatment was exceptional. The lady Joanna was very polite, professional and thorough. It exceeded my expectations

Stayed at this hotel 18/8 for a week, being a family of five, my son in a swim up room, my daughter and 2 grandchildren in a family room and myself in a swim up suite. Check in as already mentioned very slow for us but not entirely the fault of the hotel. TUI screwed up our allocation and it appeared there were 15 of us! 5 in each room, and 3 of each person. Dimitri was so professional, sorted us all out, and he also joined in with the gentle banter we enjoyed due to the mix up. We didn’t think the hotel could cope with 15 of us! I was allocated an upgrade to a family swim up and I was gob smacked with the room. So spacious, would highly recommend. My son and daughter were also highly delighted with their rooms. A nice and unexpected touch was the fridge in the room, a sandwich was inside as we were a late arrival, just in case we were hungry. Also on the side was a bottle of wine, crisps and 2 packets of biscuits. The fridge is stocked daily if necessary with water, soft drinks and beer. The cleaning of the rooms are to a high standard. Considering how many people are catered for, the food is exceptionally good. A huge thanks to the chefs. We stayed in the buffet for all our meals which suited the family so can’t comment on the other restaurants. I liked the fact that you had to wait to be seated, no mad rush for a table. Water and drinks brought to your tables. All staff at the buffet still friendly and courteous after working so hard, thanks to all. Bar staff again are an asset, so friendly, no matter what bar we went to. No problem with the drinks, alcoholic or otherwise. Iced latte very good. The beach is across the road, too hot during the day as beds and shade always taken early. We went early evening as much cooler. Sea calm and warm. Lovely walk along the sea front of an evening after dinner. We did go to the main pool and children’s on a few occasions. The pools are great. No problem with the minerals in the water, not too salty for me. The biggest problem as with all hotels are the bed grabbers. On my holiday I am not going to rush around trying to grab a bed and umbrella at the crack of dawn, I hate this aspect, but I am happy to sit in the bar area under the shade, which after all is handy for a drink!! This is the first time I have had a swim up and will not be the last, if possible I would recommend having one, there is enough water to enjoy a swim and cool off and the convenience of your own loungers. Ladies and gents you must take a look at the few stalls that are allocated to local traders on a Saturday evening near the church, especially the PrincElia stall. So delighted with the products and had to mention them. They specialise in organic skin care, shampoo and soap. Amazing products, was given samples on our skin, no pressure to buy, but we did! Also they have no idea I have added them to my review, lovely family business they deserve to be there. Overall we have had a fantastic holiday, can’t complain about anything, even the check in, believe it or not, was part of the experience which could have been a nightmare but thanks to Dimitri wasn’t, this is the way! I will be back.

We stayed at this lovely hotel for a week. Me & my children were in a family room with an inland view & partial sea view as well. We arrived early hours in the morning, check in was a mess only because TUI messed up our booking. Dimitri was amazing sorting this what a credit to the team here. The room was stunning, good working air con, safe balcony, mini fridge which was stocked daily with water, soft drinks & beer. Safety deposit box at no extra cost. Beds very comfortable with an actual light duvet. The room was cleaned to a very high standard & have no complaints there or with our room. The hotel grounds are well maintained & look really nice. The main pool is good but you do need to get up early to get a sun lounger but there are chairs in the shade by the bar area. The team there work extremely hard & do make a good ice latte & kids loved the milkshakes. The children’s pool not so early but does get busy in the afternoon. We ate at the main buffet restaurant as suited my daughter better. There is so much choice & the food is very nice, I have fallen in love with their traditional Greek desserts. The alcohol was sufficient for me (strong enough & good) loved my Prosecco & cocktails. The beach across the road is lovely, we went later in the afternoon due to being too hot. There is a supermarket opposite the hotel & along the beach front, few bars, restaurants, more shops, little church & rent a car etc places. Also supermarket on hotel grounds which is a little bit more expensive than outside ones but still has some nice bits in there. Great little market on a Saturday, early evening in the hotel grounds. If you do visit make sure you go see this lovely lady, family business, PrincElia lots of beautiful skin products. I purchased the aloe vera gel. Then she kindly gave me a free bar of their incredible soap. She even gave me a leaflet so I can order more from the UK, very happy with this & will be ordering more especially for birthdays & Christmas presents . This hotel is amazing & I have thoroughly enjoyed my time here. All the staff we encountered work very hard & are definitely children friendly. I would highly recommend coming & yes I would come back.

Do not book this hotel if you expect a luxury resort. A summary : - Seaview rooms overlook a supermarket and loud bar - Room had no shower and towel rail and toilet roll holder fell off wall. Towel rail was above toilet making it dangerous - Gym was not adequately air conditioned and floor was raised and lumpy making it unsafe - Tennis courts unusable - broken nets and concrete uneven floor - health and safety hazard - No activities for our 6 year old apart from kids club - Rude TUI reps in resort when complaints were made and points raised - Frequent powercuts meaning no air conditioning , water or light in the room for extended periods of time over several days - Exceptionally loud generator - Lunch time food was cold and not fresh. Wilted salad and cold fries and burgers - Ice cream for children : two flavours served at bar- no experience for them - No coffee machine in bedroom nor could you get one before 10am as breakfast buffet would not allow takeaways Overall not a good experience, we have stayed in many cheaper resorts which have better facilities, rooms and food. Do not book with TUI as they couldn't care less about the complaint I have raised and will continue to label this hotel sensatori. I genuinely wouldn't wish other families to spend so much money visiting this hotel, it isn't worth it.