Atlantica Caldera Palace

Of course — here’s a stronger, clearer review that still sounds fair and genuine: Very disappointing and badly in need of refurbishment Unfortunately, this hotel was a real disappointment and I would not recommend it to others in its current condition. The whole place felt very run-down and poorly maintained. There was rubbish and litter around the gardens that did not appear to be cleared during the day, and even the pool area was not kept to a satisfactory standard. Seeing litter in and around the pool was particularly disappointing. The condition of the pool itself was also concerning, with tiles falling off and other areas appearing damaged and neglected. Throughout the hotel, the décor was very dated, and there were broken tiles and poorly maintained areas that gave the impression that general upkeep and maintenance had been neglected for some time. The hotel could potentially be much better with proper investment, cleaning and refurbishment, but at the moment the overall condition lets it down badly. Based on my experience, I would not choose to stay here again or recommend it to others.

Room very tired socket hanging off in bathroom,plaster coming off walls i. Main room,pool steps loose on private pool also pool tiles missing and dirt and debris in the water,pool ladder ,shower assembly wobbling on its mount

Nice location but bath not cleaned… Hair on the Floor…

Room size: 5 stars Cleanliness : 5 stars Enjoyment: 10/10 This place was amazing! I’m only 11 and I respect this resort like an adult would which I never do to any other resort hotel! I loved all of the restaurants, especially tex mex. The buffet was SO good and there is so much selection. If I could rate ten stars I would. Plus at night time this place looks magical! Twinkling lights, people talking in the buffet and sitting next to the pool with a fruit punch. Also a special shout out to Ricardo (if that even is his name) to serving me at the tables in the evening by the pool and always knowing what I wanted. And to the saxophone man for playing amazing music and always smiling at me! The hotel room was so cozy but really big at the same time for an average room. The ocean view is so relaxing from my balcony. And don’t get me started on the pool! There’s 3 different pools which are all so fun to swim and play in and sometimes there’s even games to play while in there! And I loved having one of the employees singing while we were swimming and she was such a good singer! I also made a friend there, harper who was so much fun to mess about with. And finally the shop inside the hotel grounds was amazing with lots of souvenirs and most importantly, snacks! As soon as I left to go to the airport I wanted to head right back and stay there forever! This was the best holiday ever! :D

Positives: - Staff and food at main restaurant (especially Anna, she is great) - Team at Guru bar Negatives: - They served normal pasta instead of gluten free to my daughter with celiac at Oregano restaurant at the resort (needless to say to we confirmed with them multiple times that it is gluten free). Well it wasn’t and they only realized their mistake after she ate some of it. - Kids pools are crowded, small and showing signs of wear and tear (much like most of the resort). Adults only area is near empty and quiet. - Some of the staff at the pool bar are incredibly rude.