Gouves Water Park Holiday

Came to the spa and had a treatment with Ekouki - very relaxing treatment and relieved a lot of tension in my back and neck!

Ekouki I relaxed vey good I would definitely recommend

It was an amazing experience with Ekouk and bora at the SPA. The hotel is amazing too, with a lot of activities and a great buffet. But I do not recommend “maisonette” because the view is not good and feel isolated.

Bora was absolutely fantastic, her massage was fabulous what a lovely experience, im a very happy lady. I would definitely recommend booking a treatment with her.

Very disappointing experience – not what I would expect from a 4-star resort Unfortunately, our recent stay at Gouves Waterpark Holiday Resort was a very disappointing experience and, in my opinion, fell well short of what I would expect from a hotel advertised as 4-star and all-inclusive. We arrived at around 10:30pm after travelling for several hours and were given a sandwich and a "welcome drink" from the bar as the other facilities had closed. The sandwich was extremely unappealing and, after eating some of it, I became unwell and experienced significant stomach problems for much of the holiday. I am still experiencing stomach issues since returning home. Our initial room was also extremely disappointing. It was located at the furthest part of the resort, up two flights of stairs with additional steps to reach the room, despite travelling with a one-year-old and a pushchair. Most concerningly, the room had a very strong sewage smell. We immediately raised this with reception and were told there was nothing they could do that evening. The following day, we were told that we would need to pay extra for a better room. We paid almost £200 to upgrade, only to find that the new room still had mould around the shower fixtures, a broken toilet-roll holder and overlooked a building site. There were also extensive building and renovation works throughout the resort. In my view, the extent of these works should have been made clear before booking, as they significantly affected the appearance and enjoyment of the resort. I also have serious concerns about food hygiene. I personally witnessed pizza utensils being placed on the floor next to cleaning equipment before being used again to handle food. I saw a member of staff at the Gyros station wipe sweat off their head with their hands and continue serving food, and I witnessed another member of staff clean equipment and then serve food without changing their gloves. These observations were extremely concerning. The food itself was also, in our experience, very poor. The main restaurant was extremely busy and often difficult to find a table. Food choices were limited and much of what we tried was either unappealing or of poor quality. The drinks were similarly disappointing, with very cheap-tasting mixers and watered-down drinks. I appreciate that food preferences are subjective, but this was not what I expected from a 4-star all-inclusive resort. Service was very inconsistent. Some of the bar staff were lovely and friendly, but we experienced some very poor service in the restaurant. On one occasion, when there were no clear tables available, I politely asked whether a table could be cleared and was completely ignored. When my mum asked again, we were told bluntly, "You need to wait." We also had an issue when our luggage was moved between rooms. My mum's suitcase handle was broken during the move and I subsequently discovered that items were missing from my luggage, including a JBL portable speaker. This was extremely upsetting and disappointing. Unfortunately, when I raised these concerns with hotel management (the CEO), I did not feel that they were handled constructively. I was hoping for an acknowledgement of the issues and some meaningful attempt to resolve them, but instead found the response defensive. The weather during our stay was also extremely poor, with storms, flooding and power/internet disruption. Obviously, the weather isn't the hotel's fault. However, the resort is particularly exposed and open-plan, with limited comfortable indoor alternatives when the weather is bad. During the worst of the storm, red clay from the adjacent building site was blown throughout the resort and mixed with the rain, leaving extensive red mud everywhere. I want to be fair and acknowledge the positives: the private transfer drivers were excellent and the Jet2 airport and cabin crew staff were friendly and helpful. Some of the bar staff at the resort were also lovely. However, these positives unfortunately weren't enough to outweigh the overall experience. Having stayed in many 4 and 5-star hotels internationally, I personally would not consider the standard we experienced here to be consistent with what I would expect from a 4-star resort. For us, this was not the relaxing all-inclusive holiday we believed we had booked, and unfortunately I would not return or recommend the resort based on our experience. I would strongly recommend that anyone considering booking checks the current condition of the resort, the extent of ongoing building works and exactly what is included in the all-inclusive package before travelling.