SplashWorld Sun Palace

me and my friend stayed here mid july. checked in and got put in a golf buggy to go to our room because it was SO far away from the hotel complex? arrived at our room (818, which actually looked derelict) and there was a man dressed all in black sat outside staring up at our balcony (i found this concerning as a young girl). got to the room and the door would not lock from the inside. i have no words for that room other than foul, there was also no wifi or signal. we went to reception and informed them of our issues. i explained that we need a new room which has a signal as my mam at home is ill in and out of hospital. after this they pushed us to stay in the UNLOCKABLE room. obviously we refused so they put us in another room for the night. the next morning we went back to reception and discovered that they had put another young couple in the same block. it seems that they’re putting younger people in the less cared for rooms (shanty). in the end we ended up in a room across the road where there was a lot of works being done, balcony had what looked like blood stains on the floor and if you came back to your room after 12am you were quite literally attacked by water sprinklers. cleaning staff would just walk into your room, apart from that the new room was tolerable. breakfast was ok but lunch and dinner were awful. absolutely stinks outside of the hotel? if you want to be able to sleep before 2am i would highly recommend that you don’t stay in this hotel. cars/vans go past beeping all hours of the day/night. hotel itself is really noisy. one of our room keys did not work. all sun loungers are pinched by 9am. found restaurant staff stare at you, especially if you’re female. had an overall bad experience with this hotel and wouldn’t even recommend it to my worst enemy.

We stayed at Sun Palace Hotel and unfortunately our experience was very disappointing.!! The attached photo shows the room we were given for our first night. This is not what we would expect from a 4-star hotel.!! The positives first: the water park was good, and my 10-year-old daughter enjoyed it. The Greek restaurant served delicious food, and the staff in the restaurant was friendly and welcoming. The location is also good, with a lovely beach just a 5-minute walk away. Unfortunately, many aspects of our stay did not meet the standard expected from a 4-star hotel. On arrival, we waited around five hours to receive the room we had booked. The first room offered was not the room category we paid for, and we were told the hotel was fully booked. During our 7-day stay, our room was cleaned only twice, despite daily cleaning being advertised. I had to ask reception several times for cleaning, but I was repeatedly told it had already been done when this was not true. I was also wrongly accused by hotel management of requesting that our room should not be cleaned, which never happened. The cleanliness of some public areas was disappointing. The rubbish bins near the bars were dirty and there were unpleasant smells, including in the toilet near reception. Wine was served in regular glasses instead of wine glasses, which did not feel like the standard expected from a 4-star hotel. At the end of our stay, after all these issues, we asked for a small goodwill gesture of a 2-hour late check-out. We were told we had to pay €40, and I was told that if I did not pay, there could be a problem with being allowed to board our flight. I found this extremely stressful and humiliating. The support from TUI representatives was also very disappointing. They did not make any real effort to resolve the problems or improve our experience. Overall, it is difficult to understand how this hotel can be considered a 4-star property, as many aspects did not match the expected standards. Despite some positives, this was not the holiday experience we expected.

it is a good hotel and is fun aswell

As it's our final full day here, it's time for a genuine appraisal. The main hotel is looking quite tired and is definitely in need of a refurbishment. We'd seen some reviews complaining that it was dirty, but that certainly wasn't our experience. The staff are constantly cleaning and work incredibly hard to keep the hotel looking presentable. The food has been good throughout our stay, with plenty of choice and good quality. It won't win any culinary awards, but there was always something enjoyable to eat. The snack bar, which stays open until midnight serving chips, pizza and other snacks, is a great addition. The self-service drinks machines located around the hotel, serving Pepsi and other soft drinks, are another positive. The only downside is that the drinks are served warm, which is a real shame, especially in the heat. The pool area is spacious and enjoyable, although it would benefit from being cleaned throughout the day, as there wasn't much evidence of this happening. There are plenty of sunbeds, which meant there was no ridiculous 6 a.m. rush to reserve one. However, many of the loungers are damaged and they're not particularly comfortable. The majority of guests were British and Scandinavian, which made for a really friendly and relaxed atmosphere. The beach is only around a five-minute walk away. While it's not a picture-postcard golden sandy beach, it's perfectly pleasant for a swim or a stroll. Faliraki is about a ten-minute walk from the hotel and was one of the highlights of our holiday. It offers a great mix of bars, restaurants and shops. Despite being all-inclusive, we still chose to spend two of our four evenings there because we enjoyed it so much. Overall, we'd rate the hotel as a solid 3-star, which feels fair. While we probably wouldn't return, we've had a lovely, relaxing break and leave with plenty of happy memories.

We were very disappointed with our stay. The biggest issue was the overall lack of hygiene and housekeeping. Many areas of the hotel appeared dirty, with little evidence of thorough cleaning. The plastic tables around the pool were never cleaned during our stay and were often sticky and unpleasant to use. The sunbeds and umbrellas were also in poor condition. Many of the sunbeds were broken, and several umbrellas were ripped or badly worn and clearly need replacing. Our room was very basic and housekeeping was well below what you would expect. The beds were made and towels changed, but that was about it. The room was never cleaned to a proper standard, and the towels themselves were old, worn and in need of replacement. The one positive was that the air conditioning worked extremely well. The restaurant was another major disappointment. It was small, the food choice was very limited, and there was only one grill station serving what were mostly cheap cuts of pork or chicken. The food was consistently bland and, without doubt, some of the worst I've experienced at an all-inclusive hotel. We ended up eating out as much as possible, and within a five-minute walk there were restaurants serving food that was vastly better. I was also surprised that proper chicken or pork gyros were never served in the main restaurant. The snack bar by the water park mainly offered pork gyros, but the meat was very fatty and nothing like authentic gyros. The drinks were acceptable, although those from most of the self-service pumps were usually warm. The quieter pool bar next to the water park was by far the best, as the drinks there were always ice cold. Unfortunately, two nights before we were due to leave, I developed severe gastrointestinal symptoms consistent with food poisoning. I was extremely unwell throughout the night and spent our final full day confined to bed, unable to enjoy the holiday. I genuinely struggle to understand some of the excellent reviews this hotel receives. Everyone's experience is different, but based on ours, this hotel fell well below expectations in almost every area. I certainly wouldn't return or recommend it.