SplashWorld Sun Palace

A bit outdated all-inclusive hotel with big water-park and a lot of activities to children families. Rooms may locate in different areas of which some need for renovation.

My sister and I went in October 2025.. 1st time I'd been to Greece and was looking forward to it, looked ok from the outside. We got there late at night and was just tired. We went to our room and its just a room with balcony and a bathroom with shower. There was no drink facilities like a kettle so we couldn't even have a drink unless we went back downstairs to get one from the bar area. We went to breakfast the next day and didn't like much. Plastic hotdog sausages and tinned mushrooms and the food wasn't even hot. The hotel where we was (room 333) wasn't very clean at all. The wardrobe was broken inside. No draws on the dressing table. Towels was fraying...my sisters bed was all lumpy so she slept on the sofa bed that we had in our room.she complained and all.the did was offer us another room which we didnt want as we would have to pack everything up again.. so she got given a mattress topper which was very thin. Cleaners came in to clean and never even filled the hand soap up or the shower gel.. we had to ring the desk to ask for some. They didnt even sweep the floor properly in our room. Cant watch tv as dont speak any other languages, the only thing we cud watch was Sky news. Was plenty of sunbeds tho. I could go on and on.. 4 star Hotel.. I dont think so..more like a 2 star. Ill stick to benidorm thanks. Alot cleaner 😂

I'd like to start out by saying that reading the reviews of Sun palace meant that my partner and I attended with some reservations and fairly low expectations... if you are expecting a 5* experience for a 3* price then you will be dissapointed. To be helpful ill address some of the most frequently raised issues and try and give a level headed, fair review. FOOD: there is a massive variety, a few different cuisines and subtle changes on an evening by evening basis (if you genuinley believe that there isnt sufficent variety then you are likey the issue). The food is very edible, never had a problem with upset stomachs or the temperature of the food. Never had an issue getting plates or Cutlery, on the one occasion they had ran out of bowls for what was likely a brief moment one breakfast, I simply asked a member of staff for one and they graciously fetched me one. STAFF: some are more friendly than others- 2 cleaners in particular were so lovely, greated us every morning without fail and loved if you made an effort with the language. Same barmen every night and were always in good spirits considering. General staff in the restaurant were all very pleasant and reception were fine too. ROOMS: this one is probably more open to criticism given there are clearly some rooms in need of an overhaul and some that are fine. We were in room 252 in the main building and honestly the only slight annoyance was the lack of hot water in the evening (early morning shower was usually fine). Room was basic but clean and presentable (and AC worked ok); given we only used the room as a base, we were more than happy. LOCATION: stones throw from Faliraki which is very much a party town, went there once and it was a typical tourist town. Hotel is just set back from the main road which has a great bus link going to either faliraki or Rhodes old town (roughly every 20 mins). POOLS: during days that we spent at the hotel, we always went over to the water park section of the 'resort'. Always sunbeds available, absolutely no issues there. Yes the pools could do with a bit of elbow grease in areas a little more love in others, but seemed clean enough (again no upset stomachs from ingested pool water). ACTIVITIES: if you've made it this far then it must be because you found this genuinely informative, so thanks! So, it's a TUI resort, but flip do they take the michael with the prices for excursions. Bin them off altogether and go over the road to 'Sophias travel'. After speaking to the wonderful owners (family run) you will absolutely be taken in by their charm and (maybe like us) even be happy to pay more than TUI charge just because of how wonderful they were. Incidentally, they were MASSIVELY cheaper! We worked out that on the excursions that we did, we saved around 40% in total vs TUI... I get that the reps need to make something on commission but stuff their over inflated prices!!! Sophias Travel will also make completely unbiased recommendations based on you as people and they were spot on with everything... recommendations from us and them are as follows: Symi Island trip- stunning place, worth every penny, very 'santorini' vibes. Lindos by boat- essentially a day trip to lindos (south from Faliraki) with a couple of swim stops on the return leg. Greek Night - absolutely our highlight, perfect if youd love to learn a little about the Greek culture, wonderful food, traditional Greek dancing and just wonderful people running the joint. RHODES old town- Sophias travel actually recommended that we got the bus here and DIDNT do the guided tour as it was expensive and rushed. So we got the bus their and did everything at our own pace. KALLITHEA SPRINGS: stunning scenery, lovely little beach and little restaurant which did surprisingly good food! Was also accessible by the same bus to Rhodes town (stop on the route). On the whole it was a great holiday and considering it was the first time In Greece for my other half, she and I would happily return, but just to a different part of the island (try something different).

Accommodation was awful. Arrived at 10pm nothing to drink in the room. No kettle or even water in the fridge. Phone was broken. Plug for bath didn’t work. Bathroom was dirty, towels were ripped, no hot water. Apparently hot water runs off solar power and if it’s been cloudy there’s no hot water which we found out later was rubbish because afew days we had no hot water. Tui did find us another room to swap to midway through the holiday but it was right by the main pool where the music is from 10am - 11.30pm… Reception staff were no help and miserable. We needed a dentist/chemist for a broken tooth and got told to google it. They were no help when we complained about our room. We had to deal with Tui for everything.. Food was good but always Luke warm. No cups or glasses for any drinks just paper/plastic cups… Beer, wine was undrinkable so had a couple of the cocktails/pepsi or water Towels had to be collected from the water park and not the main hotel pool area. The beach was 10 minutes away but was dirty and soon left…

Some key points that I would have appreciated to know beforehand. - The pools are open only from 10-18. No nighttime swimming. - They would only give out one key per room. Even after a request no more keys could be provided. - During the rush hours the restaurants have difficulty to provide enough plates. - The food is not warm enough in the restaurants - All inclusive beer and wine is only from tap and not that great. They do not not taste that good and the beer appears to be almost non-alcoholic. - Yes, there are things like billiards and so on, but those are not inlcuded in the all-inclusive. Coins are needed for the activities in the playarea. - Small things do not matter: Yes, there is a basketball field. The basketball has a backing board but no hoop (the ring) at all. Kids playground is there, but my kids did not want to play there because even they felt that it was dangerous. Yes there is some air source heat pump, but all it does it makes some noise. Yes there is free wifi, but it does not reach nearly all the areas in the hotel. There are TVs in the room, but they are not able to connect to any tv-channels. Finally: The staff seem to be doing their very best. I did get good advice on things not even related to their work. Maybe it was the end of the season, but do not expect to get a single smile from them. I did not need a smile, but when getting that from somewhere else locally, I realised how powerfull a smile can be.