Hotel LIVVO Costa Taurito

Paid all-inclusive for an open drain, a building site and a paper-cup cocktail Stayed at LIVVO Costa Taurito, Gran Canaria, with Jet2holidays on all-inclusive. The biggest problem was safety. A drain cover by the pool was broken and left open. Staff said someone would come later. I asked if they were really going to leave a hole open with children around. I had to go to reception, take a yellow warning sign and put it there myself. The hotel pool was then closed from late afternoon until 1pm the next day. They said we could use the water park. Entry may be included, but umbrellas and drinks there are extra. When the hotel pool is shut, all-inclusive stops at the gate. From day one a room near the pool was a construction site. An angle grinder ran at least four hours a day. I asked reception why I had paid about £2,000 to stay on a building site. They said they had to repair the walls. I asked them to put music on at the pool bar to cover the noise. They said they were not allowed to make noise there, while the grinder carried on. The lifts kept breaking down. Often two were out at the same time. There is no coffee before 7:30. There are not enough umbrellas for the sunbeds. A kettle in the room costs €2.50 every day. Buffet vegetables were not fresh. Cucumbers, carrots and tomatoes looked reused the next day, dry and with no taste. All-inclusive drinks are two-tier. Included “cocktails” come weak, in a paper cup. Guests who pay get a proper cocktail in a glass. This was in the restaurant / entertainment area, not a pool-safety rule. At the resort restaurants the cocktail pictures sit in the middle of the display for everyone — all inclusive and cash. The photo is the same. The drink is not. I raised it three times. On Wednesday I spoke to the reception manager. On Thursday I spoke to the kitchen manager. Neither was interested in solving it. Restaurant manager Nairomi then said she would speak to the bar and that Friday morning the main manager would give an answer. That did not happen. Hotel management promised a resolution and did not keep it. When you say football or a film, you think beer and popcorn. When you say a date, you think a decent wine. When you say an all-inclusive beach summer resort, you think a cocktail. Not watery liquid in a cardboard cup. All doors are squeak like they never had grece on. Main door at the apartment, top door panel was moving back and forwards when you touch the handle Jet2 said they tried to call me. I got a text about missed calls from a private number. No real contact. The Customer Helper was unavailable for days. And never tried to contact me at all. And you speak with a AI for a while and then you have reached the point where you are started. We paid in advance. After that it felt like they did not care. I wanted a safe pool, working lifts, honest answers and a COCKTAIL that is actually a COCKTAIL.

This hotel is a very basic hotel but the rooms and hotel are clean and the staff are polite. The lady who looks after the cats is a credit to the team she’s amazing and very helpful. It’s lovely to see someone caring for the animals making sure food and water is available for them other hotels see them as pest and I always feel bad for them. At This hotel because they are fed they stay away from food areas and don’t bother you at all for anyone worrying about that. The hotel is not anything fancy but you get what you’ve paid for. The kids entertainment/shows does need some serious work although the staff working are lovely it’s quite boring after 7 days you don’t see them around the hotels like you would at other hotels and the bar in the entertainment area is 2 drink per person at a time but you can re queue to get more I think they do this to keep the queue flowing so people aren’t waiting a long time. Nothing really for the older children to do but there is a karaoke bar at the beach from 10:30pm would recommend this is such a good vibe although you do have to pay for food/drinks as it isn’t part of the hotel. They show the boxing/football/formula1. The splash park is so good the life guards are the best I’ve seen any splash park they are constantly watching making sure you’re safe. The food is actually pretty good although a small selection can see that being a problem for a fussy eater but was good for me and my family. I would return here.

Cant fault the place clean rooms great food and all inclusive value for money. Perfect location for rest of complex and great communication on arrival. Waterpark is fantastic and the beach is beautiful with nice scenary and lovely restaurants. Plenty to do and plenty of shops will definately be coming back here again.

Location is good . Amosphere is changeable every night because it is outside entertainment it’s only on for 2 hours max. Rooms very comfortable but a new bath needed very outdated bath not very clean . With this hotel cleanliness is excellent clean towels every day , Noise level at night is very good as as the all inclusive drinks finish at 11 pm Food very repetitive a lot of pasta . I enjoyed the chilli con carne. As for value for money you get what you pay for .

Just been to LIVVO Costa Taurito and waterpark hotel for a week with my sister (two adults going all inclusive) and here is my review:- Good points • Lovely location – short walk to waterpark and small beach • Lovely big room • Fridge in room with two small bottles of water on arrival • Comfy beds • Powerful shower • Lovely pool and lots of sunbeds • Staff friendly, especially the reception staff, bar staff and waiters • Brilliant bus service near hotel and a great and cheap way to see the island. We went to Puerto Rico (cost €1.40pp). Then went to Mogán via Ferry from Puerto Rico (cost €14 return pp). Also went to Dunes at Maspalomas and Playa del Inglés beach – food outside the hotel was good, tasty and a good price. We also went to Playa de Amadores beach. Issues/concerns/not so nice points • Hotel tired and outdated • Had booked cleaners on arrival – booked them to clean room – Monday, Wednesday and Friday – they came Sunday and Tuesday! • Tight with towels and toilet paper • No coffee/tea facilities in room • No food or drink allowed out of canteen • All inclusive food – was tasteless, Poor quality (eg UPF sliced bread and hard rolls), limited choice, repetitive, often ate elsewhere • We arrived around 2200 on Saturday and when asked for late dinner – was given a brown paper bag with a white UPF sandwich with cheese and ham, a few rich tea biscuits and an apple. • ALL inclusive – not available on day you leave • WATERPARK – not available on day you leave - your all inclusive service is NOT AVAILABLE in the waterpark • Waterpark – tired and dated and very tame, only really suitable for the very young, no lazy river – just seawater pool and some slides and some toddler/small children areas like a pirate ship • Pool at the hotel was supposed to have a life guard in attendance from 10am to 6pm – but often the one lifeguard arrived late and left early, although there was babies and children in the pools, the lifeguard could not be seen anywhere near the pools, instead was often found at the back of the bar area. When he was in his seat, he had his phone resting on his leg and was seen scrolling this rather than doing his job. He also looked very young and very bored. • Entertainment – it stated Frequent daytime entertainment (available between 1st Jan and 31st Dec) including racket sports, small team games, team sports, family and water- based activities. In reality one animation person was first seen on Thursday (we were there from Saturday to Saturday) – when he turn up with two table tennis bats and walked around and around the pool area until a couple put him out of his misery, by offering to play a game. He was seen watching the couple play table tennis and then he played the winner and then he disappeared until the next day, when he was seen holding the dart board and then walking around with three darts. • It was stated that there was frequent evening entertainment (available from 1st Jan to 31st Dec), including in house entertainment shows, live music, mini disco, professional shows and quizzes. In reality – very limited information on notice boards, went to the 9pm evening entertainment only twice in the week, and found that as it was in a central area, not big enough for the three hotels. There were only a few picnic tables to sit on and was informed that the All inclusive service was not available at the evening entertainment. The stage was tiny, the shows very small and Amateurish. All around the area was amusements and other children entertainment and food, that is not included in the all inclusive. • Mini golf and bowling, not included in the all inclusive • Spa facilities – not included in the all inclusive. Overall, loved Gran Canaria and will be back, but not to this hotel.