Arona Gran & Spa

Once again no air con in restaurant 2/9/26 could not finish my meal felt faint had to go to my room as all public area’s no air on.This has been reported three times now to management how long does it take to Address this problem???. Karen Smith.

First time here. Lovely place. Food at breakfast and dinner was fab. It had a cooking station that did everything fresh and the usual buffet things. Great variety. Fish and salad things were amazing and cava at breakfast is a must. Great theme nights like sushi and the cheese section was magic. Pools were great, never too busy. Entertainment was there but they didn't force you. Drinks were expensive. Pool loungers always available and could change your towels no bother. We upgraded to the up for 3 days and this was great but 2 days would have been enough. Great beds, pools, drinks and snacks. Nice and quiet. Nice beach a bit of a walk, maybe 20 minutes at my slow pace. We walked most nights into los cristianos for nice bars where drink was reasonable and big measures not like the hotel. Great few bars to find are cafe 5 and dreamers. They had karaoke with a great compare and 2 acts per night. Went there a few times. Staff were all good, reception good. Their app didn't work on our newer phones so i.t. an issue. They had electronic boards if you wanted to find out. Entertainment ok at night with a few good tribute acts like Queen. Was nice and quiet after 12 at night. Beds good and lots of nice pillows.

Multi generational family travelling together age range 18 - 75 with lots to offer for us all. A clean & beautiful hotel we stayed in room 150 with a lovely pool view, plenty of space, great waterfall shower, robes, slippers & daily towel change. The 3 pools were great with some activities if you wanted to be involved big shout out to Virginia & Miguel who are so friendly & work incredibly hard as the entertainment team - thank you! The food was exceptional for both breakfast & dinner lots of choice with good quality tasty food. The gala dinner definitely deserves a special mention as this was delicious. Location is great on the outskirts of town within easy walking distance to Los Cristianos & Las Americas.

N0 aircon in public places when booking it was advertised that there was.

We were really looking forward to staying at the Spring Arona Gran Hotel because it was such a special place for my great auntie and her husband. They visited the hotel twice a year for many, many years, and sadly my great auntie is no longer with us. Because of this, we really wanted to love the hotel and understand what made it so special to them. We had a lovely stay and could certainly see why they kept returning. Hotel: The hotel itself has a lovely, airy reception area, and we really liked all the plants throughout the hotel. There were plenty of comfortable places to sit indoors. There was a downstairs sports area was also great, with different football matches, F1, rugby and other sports shown on the TVs. Staff: The staff were welcoming and always happy to help. The reception team in particular couldn’t do enough for us. They were friendly, helpful and even arranged a taxi for us when we went out, which arrived within minutes. The cleaning staff were also lovely and always greeted us with a smile. We did find some of the restaurant staff a little stern at times, and occasionally it felt a bit like being back at school with the dinner ladies! That said, service was generally efficient. Location: The location is fantastic, right on the seafront at the quieter end of the resort, which we really liked. Most things were within a 15–20 minute walk, with some lovely restaurants and bars along the front for lunch or an evening drink. There is also a supermarket directly across the road, which was incredibly convenient. The transfer from the airport was another bonus. It took around half an hour and we were the third drop-off, so we were at the hotel very quickly. Food: We thought the food was good overall, with something enjoyable available each evening. My boyfriend loves fish, so he was particularly pleased with the number of fish options. However, some dishes weren’t labelled, which could understandably be a concern for guests with dietary requirements. One experience also concerned us: there was meat being cooked on a rotating spit which guests could slice off themselves. When we asked the chef what meat it was, he hesitated and told us it was chicken, when it definitely did not appear to be chicken. This made us uncomfortable, particularly given the importance of accurate food information for allergies and dietary requirements. The food did become a little repetitive after a few days. We noticed that on three of the five mornings we were there, samosas and cauliflower cheese were available at breakfast, which felt unusual! The desserts deserve a special mention, though, as these were our favourite part! There wasn’t a huge amount of variety beyond cakes and ice cream, but the cakes were absolutely delicious and it was very difficult not to fill your plate! Room We had booked a sea view and requested a high-floor room overlooking the pool, and we got exactly what we asked for. We absolutely loved our room. It was spacious, with plenty of storage and hanging space, and the walk-in shower was great. The shower temperature wasn’t always consistently hot, although that may just be because I personally like my showers extremely hot! The TV was huge and had a good selection of channels, the air conditioning worked brilliantly, and our room was always spotless after the cleaners had been in. We couldn’t fault the cleanliness. Entertainment and facilities: There was plenty happening during the day, including quizzes, pool parties, aqua aerobics and boules, so there really was something for everyone. The main issue we experienced around the pool was the sunbed situation. Sunbeds were being reserved from around 7am, but there were beds available right next to the pool up until around 10:30am. More frustratingly, the lifeguard seemed inconsistent when it came to removing towels. On our first morning, our towels were removed after we had left our sunbeds for around 20 minutes. However, we saw other guests leave their beds for 4-5 hours, with their belongings left untouched. This felt very unfair. You couldn’t even pop back to your room for a short time without worrying your things would be removed, while others could seemingly leave their beds to go out for the day and return to find everything still there. There really needs to be a clear and consistently enforced policy around sunbed reservations. There were 3 pools which were a comfortable temperature. We did like the heated spa-style pool which had jets and showers in. The pool area was always very clean. We didn’t stay in the hotel for long in the evenings to watch the entertainment as we found it extremely loud. We did sit on our balcony and watch some of it, but we generally went out in the evenings instead and enjoyed exploring the resort. From what we saw, the evening entertainment did feel quite repetitive. We also noticed, like other guests, that some of the same songs were performed every night. We did enjoy the piano player, which created a lovely atmosphere, and one evening there were guitar players and singers in the restaurant, which was particularly enjoyable. We also enjoyed using the pool table (€2 per game). There is table tennis and a dart board downstairs too, although unfortunately the dart board was unusable as it had so many holes and the darts were blunt. Replacing it would be a small improvement that I’m sure many guests would appreciate. The gym also looked very well equipped, with plenty of weights and machines. Overall, we had a really lovely stay and could understand why this hotel meant so much to my great auntie and her husband. There are a few small areas that could be improved, but the fantastic location, beautiful sea views, spotless rooms, helpful staff and range of activities made this a very enjoyable holiday. It was lovely to experience somewhere that holds so many happy memories for our family, and we left with some very special memories of our own. ❤️