Parque Vacacional Eden

A lovely hotel high up above the beautiful tow of Puerto de la Cruz, offering natural surroundings, beautiful flowers and additional amenities such as tennis court, large swimming pool, activities and a sauna for guests to enjoy. Rooms are clean, we stayed in the Esplanade Superior Studio with Balcony in the casita. A kitchenette was available with tea,coffee facilities for two drinks provided, the room has a working fridge and complimentary water was left on the table. Shower was large but slightly dated with some tape used around the window edge in the cubicle. There is no air conditioning we found this a little disappointing due to the 4 start rating and with having a child…. but thankfully we found ways to keep cool naturally and managed but I would suggest if you are not someone who can manage without this might create a problem!!!! Reception can offer fans if required but I know this can feel a little lacking especially with young children. With regard to the large pool I do wish there was a little pool or shallow side option for children which would have been great but the large pool served our family well and we enjoyed our time! Big shout out to the lifeguard on duty always offering help, very efficient and always monitoring the pool area which was great to see as a guest! Breakfast was a good spread with continental and cooked options on offer. Hot beverages, juices, flavoured water! We loved the fresh fruit options, pancakes and the quality for the cooked breakfast!

The hotel is amazing, greta atmosphere and the breakfast was nice. The walk to town is really nice and adventurous, only issue was walking back (which we done alot) but there is a bus you can catch to take you back up some parts of the day. Also Gave free Prosecco on my birthday which I appreciated alot.

Currently at this hotel - 2 adults and 2 teens. Nestled in lush greenery with an incredible volcano backdrop, the Eden offers a peaceful natural escape. We have a stunning front-row view of the volcano peak right from our balcony. It is a truly magical destination. Yes, the hotel is dated but the area, staff and location make up for it in so many ways. A shuttle is available all day to run you to the center which is only 20 minute walk. The 5th floor pool opens at 10am. There are plenty of sun loungers for everyone. Music and pool-side entertainment starts at 11am. A pool bar is also open selling drinks and ice cream. Reception staff are kind and polite. Nothing is ever too much trouble, including changing an entire bed for us on request. This is our second visit. Please ignore the bad reviews. This is a lovely hotel.

Just got back from a week at park Eden ,had a great time the hotel is on a hil lovely walk down to the front at Puerto de la Cruz about 20 minutes,felt very safe there even in the evenings with kids out ,walk back is a bit steep but plenty of taxis for just under 5 euro . The hotel was nice a little dated but good sized rooms ,only gripe would be no mini market in the hotel although there are a couple of mini marts a 5 minutes walk away . The staff were nice especially Otto who ran the childrens animation and entertainment,he really made our holiday for us and a lot of other people have said the same ,he was brilliant with the children his aerobics in the pool was definitely an event we looked forward to and he mixed with the guests playing ping pong with us we all had great fun so thankyou Otto Duncan ,Lewis and Llewelyn

I thought the entertainment/activities were brilliant the bloke who ran it was really good involves everyone the best he can done really well entertaining my kids . 2 issues. Pool needs regular cleaning from bugs and food needs more of a choice