Valle Mar Hotel

My stay at this hotel was absolutely amazing. The hotel itself is beautiful, the staff are incredibly professional, friendly, and always willing to help. The service is truly at a very high level. The food was delicious and offered a great variety. To be honest, I have no idea why some people complain about it. Reading some reviews, you'd think they expected lobster, caviar, and a Michelin-starred chef waiting just for them The swimming pool is fantastic - clean, spacious, and perfect for relaxing. The dinner buffet costs €20 (and there are sometimes discounts), which is excellent value for money. You can enjoy a wide variety of tasty dishes, while in many restaurants nearby you would easily pay the same amount for just one main course. Of course, no place is perfect. Some rooms could benefit from a light cosmetic renovation, but this is a very large hotel, and maintaining such a property is not an easy task. Despite that, everything was clean and comfortable. Overall, my experience with this hotel has been fantastic. I would happily return and highly recommend it to anyone looking for a relaxing holiday with excellent service and great food.

We have never stayed at the hotel but we visit the rooftop cafe every morning when in Tenerife for morning coffee and enjoy the wonderful view while we spend a very pleasurable hour served by always pleasant staff. Recommend

4.95 STARS.... some minor issues but not serious enough to remove a star. There is a lot of external noise. My room overlooked the side street and in the evening the restaurant opposite closes between 11 & midnight and make an awful lot of noise in the process and in the morning around 6:30am, they're back preparing for opening. There are also a lot of people passing by having loud conversations and in the morning early deliveries to the hotel happen. I understand the hotel has no control over this but a solution would be to install soundproofing of the balcony door. My only other concern is the combined bath and shower. I'm a small person and had difficulty climbing in and out of the bath to shower as it is very high. What I like about the hotel is the comfort, the spaciousness of our room. The breakfast buffet is excellent and finally the wonderful location and the friendliness of all the hardworking staff.

Location of hotel excellent. Rooftop swimming pool and bar super. Hotel cleanliness super. Now the negatives. Although breakfast good evening meals pretty average. Staff in restaurant from top to bottom require serious training in dealing with clients. Despite signs about taking food from restaurant this was blatantly breached without any staff intervention. I was a solo traveller and on approx ,20 per cent of occasions at meals my table was cleared when I returned from buffet Rooms were quite dated and are falling well behind other similar rated hotels. Note there is no hotel entertainment. On the sun terrace the sun loungers should be consigned to museum they were old metal where the height adjusters were mostly broken. In all seriousness what would it take to purchase a dozen new modern sun loungers! In summary hotel in my opinion living on reputation and really needs to have a serious rethink going forward

The hotel itself is beautiful and the location is excellent, but my experience has been far from what I expect from a 4-star property. I booked through a travel agency (whose job is to inform guests about hotel policies), but at no point was I warned that smoking is practically banned everywhere. For many people, that’s not a small detail, and it should have been communicated clearly during booking. Until yesterday there was a small corner at the pool with ashtrays where guests could enjoy a coffee or a drink. Today even that has been prohibited. Meanwhile, drinks from the restaurant are served in glassware, but the lifeguard suddenly decided to enforce a “plastic-only” rule at the pool. To make matters worse, his behavior was unprofessional and rude – he even raised his voice at me, which is completely unacceptable in a hotel of this category and price range. For the amount charged, I expected consistency in rules, professional and courteous staff, and above all, respect for guests. Right now, smokers are treated like second-class citizens.