Idea Hotel Plus Savona

Outrageous misconduct by reception staff and illegal denial of service - Booking ID: 5931427762 Dear Hotel Management, I am writing to formally report a shocking incident that occurred on 11.09.2026 at your property involving your receptionist on duty. Despite having a fully paid reservation via Booking.com and valid identification documents, the receptionist refused to check my husband and me in. She acted aggressively and called the police in an attempt to intimidate us. We waited for the police to arrive. The police officers verified our documents, found them to be completely valid, and approved them. Despite the police confirmation, your employee still illegally refused to let us stay, forcing us into the street at night to look for alternative accommodation. This unprofessional and discriminatory behavior damages the reputation of Idea Hotel Plus Savona and drives customers away. We have already contacted Booking.com regarding this matter. We demand a full refund for this night, compensation for the alternative hotel we had to book, and immediate disciplinary action against the employee involved. If this is not resolved, we will escalate the issue to the Italian consumer protection authorities (Adiconsum) and tourist police. Sincerely, Ackermann Olga +41774721015

We stayed in 2 separate rooms. Both of us got flea bites. The hotel feels 'tired' and needs some maintenance. Nice staff though

Room clean, but air conditioning NOT functioning. Currently 27degree in our room. Complained many times at reception. No person declared AC was not working on our arrival. Was offered another room, same condition applied, NO AC. Leading into summer shocking state of affairs. Reception staff, do their best but overall zero score. 2 star 🌟

Stayed for one night while driving through Europe, room was clean, staff were friendly. Area is in a shopping centre with car park attached. Perfect for one night stay, can’t comment on area as we didn’t explore area. Area was very quiet at night, slept very well. No coffee making facilities in room, but just went down to local Mac Donald’s and bought a coffee.

We booked before, when we arrived they said they had no room but for this one handicap room 520 with 3 beds. We took it. The toilet did not work, run water all the time. The telephone in the room did not work, no AC because it's October and the hotel switched off all AC. When we went down to reception the girl said, the handyman will come tomorrow and there is no manager on duty! This place is a 20 euro taxi ride from the city with restaurants. No nice places to eat nearby. Also the restaurant in the hotel is empty and you have to pre book a meal! This place takes your money and then you find out how they operate.