Hideaway at Royalton Negril

I’m at the resort right now, day 2 of our trip and we didn’t get the building we booked. In the room they gave us our jacuzzi is leaking and is not working. We’ve been asking for help to get it fixed since 8am and no one has come yet. Our room wasn’t cleaned today. We are stuck here with no help! We’ve been to 3 Royaltons before and they’ve been wonderful. This resort just reopened and is just not ready to accommodate guests yet. There isn’t enough staff to help us. The staff seems to be doing what they can but it’s not enough. This is a problem with the management of the resort and the corporation that runs Royalton, I believe it’s Marriott. We came here expecting to get what we paid for and we are incredibly disappointed. Will update if our issues get fixed or if it continues to be a disappointing experience.

Staying at Royalton Hideaway Negril, An Autograph Collection All-Inclusive Resort - Adults Only was absolutely amazing! The resort feels private and luxurious, the beachfront and pool areas are stunning, the all-inclusive dining offered a great variety of fresh and flavorful options, and the staff were exceptionally friendly and attentive, though some of the popular restaurants can get busy during peak dining times. Rooms: 5 Service: 5 Location: 5

DO NOT COME UNTIL THE KINKS ARE WORKED OUT! CONS - TVs throughout the property are not working - Leaks throughout the property near shower areas - New staff who know NOTHING about anything- schedules for the restaurants, fitness or how anything works. - Doors and passkeys not syncing All small things but it is frustrating when staff keep saying they are looking into issues and someone is on their way to fix things and they are not - just own it and say it’s an issue with the reopening and ppl will understand. PROS - Staff try their best but are limited in what they can do. - Location location - the beach is beautiful Advice: wait a while to come or you will be spending most of your day at reception or in your room waiting for service that never arrives!

Jovie ,spade45 and strap Jace was good with aqua fit and pool games thanks you guys fir a fun time my first day back at the resort the new opening is a good look,I'll be back again soon with friends and family thanks much to all the staff food is good and drinks as well.

Jovie as the aqua fitness instructor was amazing, friendly and overall a good vibe.