Neptune Palm Beach Boutique Resort & Spa

Exceptional service, amazing location

the hotel itself was okay, nothing special. got my sunglasses stolen from my room, probably the cleaning staff did it. unfortunately i noticed when i had already left kenya. moreover, we also had a jewelry incident (!!). my jewelry box was gone, i immediately contacted the reception and the case got resolved. apparently the cleaning staff found my box open and they confiscated it then gave it to the security following the hotel regulations. what an insane explanation. anyways, i want my 200$ back for prada glasses.

We absolutely loved our stay at the Neptune Palm Beach Boutique Resort. We did a four day safari first which was extremely tiring so our 6 night stay at the Neptune was heaven. Very clean, great friendly staff and well kept rooms. If I have one little niggle is kids around the bar pool being allowed to splash about whilst we were trying to enjoy a quiet drink but getting splashed in the process. I understand that parents are entitled to enjoy the pool bar too but unfortunately some are too busy drinking rather than watching over their children. I hasten to add that that episode only happened once but with 2 other Neptune sites adjoining it's a shame one is not adults only. Nevertheless it was a beautiful venue and one we will definitely return to next year. The monkeys were an added entertainment. Thank you Neptune Palm Beach

My stay at this hotel in Kenya was absolutely unforgettable, and a huge part of that experience was thanks to an exceptional bartender named Stanley. From the very first day, Stanley made me feel genuinely welcome with his warm smile, positive energy, and incredible professionalism. Stanley is far more than just a bartender — he creates an atmosphere that makes every evening special. His cocktails were always perfectly prepared, but what truly stood out was his personality. He remembers guests, starts great conversations, and makes everyone feel like a friend rather than just a visitor. Thanks to him, every night had a wonderful vibe and became a highlight of my vacation. If you are staying at this hotel, I strongly recommend asking for Stanley at the bar. Take a moment to talk with him — you will not regret it. Getting to know Stanley will make your holiday even more enjoyable, just like it did for me. He is a true professional and a genuinely kind person who clearly cares about the guests’ experience. Stanley turned an already great vacation into something truly special, and I am very grateful for that. I highly recommend this hotel, and I especially recommend meeting Stanley — he is simply the best bartender you could hope to find. I look forward to coming back one day and sharing another great evening at the bar. Thank you, Stanley, for making this holiday so memorable!

This hotel in Kenya will always have a special place in my heart because it was the destination of my first holiday with my boyfriend, and the experience was truly unforgettable. One of the biggest reasons we enjoyed our stay so much was an amazing bartender named Stanley. From the very beginning, Stanley made us feel welcome and comfortable. His friendly attitude, warm smile, and great sense of humor created such a relaxed and happy atmosphere around the bar. Every evening we found ourselves coming back not only for the delicious drinks, but also for the wonderful conversations and positive energy he shared with us. As a couple traveling together for the first time, we wanted this trip to be special, and Stanley really helped make it that way. He has a natural way of connecting with people and making everyone feel important and appreciated. Spending time at the bar became one of our favorite parts of the day, and many of our best memories from this holiday are connected with those evenings. If you are planning to stay at this hotel, I highly recommend asking for Stanley at the bar and taking the time to talk with him. Building a friendly connection with him will make your stay even more enjoyable — it certainly did for us. Stanley is not only a talented bartender but also a genuinely kind and wonderful person who clearly loves what he does. Thanks to him, our first vacation together was even more magical and memorable than we could have imagined. We truly hope to come back one day — and of course, to see Stanley again. Thank you, Stanley, for making our first holiday together so special!