Bahia Principe Explore Tulum

Disappointing. Many restaurants you couldn’t book into despite trying to book 10 days in advance. A number of diners in the days were simply never open. The main lobby bar under refurbishment including the arcade machines for the kids. Operator’s response, classed as ‘down season’ in the T&Cs, and didn’t feel that it was necessary to make you aware. Given this there was not available seating in the evening meaning we had to sit on sunbeds. Room was incorrect upon arrival. Also bed was wet, kids bed not made up. They eventually agreed and moved us, really rude and dismissive. Food at times was cold and overcooked in the buffet especially. The hotel provided day passes to locals, there was up to 800 locals on our second week meaning they flooded the minimal facilities open and pool area, so despite being ‘down season’ even though we booked peak school holidays, they allowed for hundreds of day guests. Tour operators response, ‘that’s the hotels prerogative’

Loved this beach! The grounds were lush and well maintained. The extensive resort was brimming with life - flowers, birds, iguanas and trees. The food and service were top tier! We were happy with a room that overlooked the beautiful grounds. A large market was in the compound. Enjoyed our Xel-ha excursion where we snorkeled, cliff jumped, encountered dolphins and had a fantastic buffet! We would definitely return!

Fabulous holiday, great staff, just need to upgrade room

The grounds were amazing and well kept, facilities good. The rooms were nice and quite spacious. Food and drinks were good, enough food options for kids and people with intolerances. We had some minor issues with the safe and the fridge which were resolved immediately once we reported them to reception. Transfer shuttle in between resorts were a nice plus. I want to highlight Jose (and smaller Jose) from the cocktail bar at the kids area pool. They made our day. Overall very pleasant.

Sad to say this was the worst experience in Mexico we have ever had. There were thirteen of us in three rooms. The rooms themselves were spotless, but the refrigerators were pretty much useless, and one had to be replaced. The ceiling fan in one room was ready to come off and had to be replaced. Two of the three rooms wouldn't cool making it hard to sleep. The grounds were gorgeous, manicured and just a total joy to walk through. The pools were awesome especially for the little ones, but the beach was a no go due to the sargassum. The food was probably the most disappointing part of the entire experience. The food truck was deplorable and there was no mention of the Burger place being shut down. The restaurants were warm and the food average at best. The buffet again was very average. The steakhouse was a joke. The staff needed constant reminders in order to get things done. You had to get your own drinks and staff seemed very limited. There is no way I could recommend this resort to anyone.