Iberostar Selection Cancun

Unfortunately cannot recommend this hotel. Very expensive for the quality. The rooms are VERY old and dirty. Looks like they haven't been updated since the 90's. Extremely run down; cracks in tile, warped doors, mold etc. We stayed here 1 night of our 9 day trip and left the following morning. The main issue: the air conditioning DOES. NOT. WORK. like at all. The villa literally felt like a sauna. They offered a different villa, this one on the ground floor but also, zero air conditioning and obstructed ocean view which we paid extra for... The kids pool was closed with no explanation besides "maybe a kid pooped in the pool..." the tables at the outdoor restaurant were visibly dirty and covered with birds. The buffet was ok and sufficient. The manager was professional and understanding about our concerns and they did give us a refund minus the transport fee (we paid round trip and only used half since we switched hotels) and the $200 we paid up select the room number of the villa which was totally run down and not usable with no air conditioning lol. This place needs a complete renovation and then maybe it would be OK but there are wayyy better resorts you can stay at that aren't dirty, old, and broiling lol

We are Prestige members, and we booked the Rose Gold Villa. We absolutely love the walkout pool overlooking the beach. This was our 11th time coming to this resort, and it truly feels like our second home. One of the reasons we keep coming back is the size of the resort—it’s easy to get around but still has so much to offer. The food is phenomenal! The chefs really pay attention to the variety, and every meal is consistently delicious. La Horma is definitely our favorite restaurant. We were welcomed by the amazing Prestige team led by Alexander B. and Theo. A special thank you to Flor, Alexis, and Fernando, who were always available whenever we needed dinner reservations, wine recommendations, or anything else during our stay. A huge shoutout to Guadalupe, who is the best ambassador! He made our private dinner so much fun and kept us entertained all evening. Our private dinner was outstanding thanks to Chef Abraham, Captain William, and our waiter Moises, who made the entire experience unforgettable. We also want to thank Yaraneli at Café Alma for making the best lattes every morning, Antonio and Roger at the buffet for always taking such great care of us, Nefi at La Horma for the wonderful service, Raul and Chef Mitchell at Hibachi for such a fun and delicious dinner, Alejandro for always being there with the golf cart whenever we needed a ride, Angel for making the best omelets every morning, and Claudia for always making our members’ breakfast such a great experience. The spa is also a must! We were greeted by Ana Ari and had the best massages from Doris, Marisol, and Estela. Their kindness, professionalism, and exceptional hospitality made us feel so relaxed and pampered throughout our stay. Thank you to the entire Iberostar team for another amazing vacation. After 11 visits, you continue to make us feel like family, and we already can’t wait to come back for visit number 12!

So first of all , the staff is very friendly and great for people who have kids. The buffet is not great I will give it a 5/10. The resturants I will give it a 7/ 10. The cleaness I will give it a 7/10 the toliets have black mold growing in them and on the curtains in the room. The alcohol servers at the pool use the same utensils that was use in customers personal cups to make other people's drinks. The air conditioner keep shutting off so I had to call the help desk 2 times. Also a employee named Gasper that works at the Caribbean restaurant next to beach refused to sit us next to the open door because the erestaurant is next to beach with no air conditioning. He said he needed the other tables for other guests but i was nearly empty. It was only 3 other families at 8 pm. I took pictures to show how empty it was.He began to call security because we sat at another table, so we just left. Also if you like a newer resort this is older but it is well maintained.

Excellent hotel for a family vacation. The service was great . We love the Staff, they were very friendly, attentive, and helpful. We love the prestige area ,as an iberostar member I’m so grateful with the prestige staff ,they took care of me and my family., Flor, Teo, Alexis and Guadalupe did a great job helping me with everything. Big thanks to Macario and Yaranelis , the prestige bar tenders for those amazing cocktails and incredible costumer service and Libia for make us delicious Coffees every morning. The star camp staff are incredible, they took care of my son really good and he had a really great time with them. Big thanks to Veronica Chavez for taking care of me and my family. We really enjoyed our days here , For sure we are going to come back .

If you have food allergies and are wondering if Iberostar Selection Cancún is safe, this review is for you! I have severe allergies to peanuts, tree nuts, and shellfish, and I get violently sick if I eat them. I was honestly pretty nervous before coming, but the staff here were absolutely amazing. A huge shoutout to Lis! Every time she saw me at the buffet, she would come find me and walk around with me, telling me exactly what I could and couldn’t eat. If there was any chance of cross-contamination, she would go to the kitchen and bring me a fresh plate from the back. She even recommended different specialties for me to try, which made me feel like I wasn’t missing out. One day she even brought me a dessert from another restaurant because most of the desserts at the buffet contained peanuts or tree nuts. That completely made my day! I honestly felt like I was getting true 5-star service. I never felt like I was a burden—they genuinely cared and wanted me to have a great vacation. Best of all… I had zero allergic reactions the entire trip. One tip for anyone with peanut and tree nut allergies: bring a few safe snacks from home, like bagels or crackers. I found that many of those items at the resort had “may contain peanuts/tree nuts” labels, so it was nice having a couple of safe options. Thank you, Lis, and the whole team for making what is usually the most stressful part of traveling feel so easy. I would absolutely come back!