Riu Palace Costa Mujeres

Family of 11 here! We enjoyed this resort so much we did it again with our family! 4 children 7 adults. The best time ever! Everything was great! It was HOT though lol but it’s summer! My grandkids fell in love with Abel at the buffet dining room . The nicest man ever! So attentive! Good was great, staff very nice, clean clean grounds and the water park a big hit, as well as the neon party next door the kids had a blast! Thank you RIU you never disappoint us! Till next time!

Really nice hotel Arrival, as always with RIU flawless , key ready straight to our room , our cases turned up soon after. Room, standard RIU Palace room, if you've been in one they're all the same , thank god. Pools, standard sqaureish type pools that are only cold in the morning, no problem with beds , lots of shade , water park ok , adult only/bar pool looks like it could bleach your swimwear if you stay to long, which lots of adults do, but never a problem. Beach, very nice very shallow water , some seaweed, or whatever they call it, but never a problem, loads of beds some in shade of palm trees, sometimes. Food, buffet good, al a carte good, never had a problem with food at RIU hotels. Entertainment team, only bother you if you show interest, which is appreciated, evening entertainment is usually good, dont take it too seriously as its not Broadway or the West End but Mickey Jackson is worth seeing. White party is great but loud and sweaty, we lasted 20 minutes, but we tried. The complex is massive but it really is out of the way and nothing is close , not even a shop, but you have everything at your finger tips so no need to leave. Finally staff, never had a problem with any of the staff at any of the Rui's, even when my daughter was injured and taken to the hospital they were tripping over themselves to help.

Currently at the hotel and it’s nearly impossible to get drinks unless you are from Mexico or South American and speak Spanish. They completely ignore you and serve others ahead of you. Do not recommend coming here. I’ve been to Mexico many times, other areas of the Caribbean as well as other Riu’s. Never had this experience before.

I had a lot of fun here, beautiful location and tons of things to do, but by far the best part about this place is the service. the staff are incredibly friendly and you'll feel like lifetime buddies after just a day. specifically the two Jose's that bartend square garden at night they are so friendly and fun and I absolutely loved them, we had some wonderful conversations and it made my day that they recognized me as the canadian vodka girl on their way out! haha they were so incredibly kind and fun to be around!! im sad to say goodbye as I end my stay, but I hope they know they were so appreciated. give them all your money ❤

The rooms and service is fine but the food from the restaurants arent anything special and the portions are small. Also the way you get access to to the wifi is weird because half the time the website wouldnt work and once i put in my password it would just delete it and i couldnt even press the login button again.