Secrets Akumal Riviera Maya

Great resort!! 10 of 10 dinning experience. The whole staff was very attentive and kind. The atmosphere was great Highly recommended

Wow, what a stunning resort! Where do I even begin? This was our very first time visiting Mexico, and it exceeded every expectation. The Room: Spacious, immaculate, and featured an amazing hot tub. A huge thank you to the housekeeping team for keeping everything super clean throughout our entire stay. Pools & Beach: We loved the variety across all three pools. Having Pool #1 right next to the beach made it so easy to switch between soaking up the sun poolside and walking along the ocean. Dining: The food was fantastic across all the outlets. The 24-hour café was an absolute game-changer for late-night treats and early-morning coffees. Wildlife: A delightful bonus! We loved seeing raccoons, iguanas, and so many other friendly animals wandering around the grounds. What truly sets this hotel apart, though, is the staff. They are easily the friendliest people we have ever met and instantly treat you like family. The pool attendants anticipated our every need, and the waiters made sure our drinks were never empty. A special shout-out to Max and Mauel, who went above and beyond to make our holiday truly unforgettable. We were so sad to check out, but we are already counting down the days until we return. Thank you for the best holiday we’ve ever been on!

It was beautiful. Clean and service was amazing. Best and most beautiful place I have ever been. So much to eat and everyone that worked there was so friendly and always on point with their service to the public.

We went to celebrate our anniversary here and had such an amazing time. This is our first time in Mexico together as a couple. Everyone at Secrets Akumal was helpful in every way and went above and beyond to give us a wonderful stay there and a great experience. Our room was fantastic with a beautiful ocean view. Every morning we got room service for breakfast and just sat out and just enjoyed the beauty and ate a delicious breakfast. Everyone from the concierge , chefs ,waiters, housekeeping, the entertainment as well as the spa masseuse were fantastic in every way and made it our stay so memorable. We will definitely go back the food was excellent the rooms were so beautiful the pools were great we loved going to the quiet pool and just being able to relax and rest was amazing. Kudos to all the workers that kept the grounds impeccable as well as those on the beach that were cleaning up the Sargassum seawood daily and keeping it looking great. We definitely want to come back it was amazing and we are so thankful for everyone that made us feel welcome there.

There is literally only 1 word to say about Secrets Akumal and it is ‘WOW’. Myself and my wife stayed during August 2026 for our honeymoon. From the moment our transfer dropped us at the hotel we were greeted by the most polite staff who all were rehearsed in a ‘welcome home’ greeting, however this didn’t feel robotic, it felt like they meant it. We booked to be preferred club members, which I must say it absolutely worth it and we would do it again if and more likely ‘when’ we return. We were taken to the preferred club area, where we were given a complimentary welcome drink and check in was a breeze. Down to the day to day. Being a preferred club member gets you access to the preferred club lounge and seaside grill for breakfast from 8am, breakfast for all other guests is from 7am. It was here where we met the most amazing waiting staff at the hotel! The staff, if you engage with them and talk to them are absolutely outstanding and will do anything for you, such as my man Alberto! He was an absolute highlight of our stay, from knowing what drinks and food you like from day 1 to suggesting food if you’re feeling something a little different, he is an absolute GEM at this hotel. He would come and speak to us if food was taking slightly longer than usual to ease the wait and he was an all round pleasure! Anyway, however if you are up earlier, a short walk to coco’s cafe for a coffee and pastry is what we did, being awake from 5am each morning, shortly followed by a walk to the pool or beach to watch the sun rise. There is no competition for sun beds as most guests rise around 9am and they are still free at the main pool at 10am and all other pools throughout the day. There is always something going on at the main pool, as the events team work around the clock to keep you entertained. Ari, Carlos, Raul, Tony, Sinai, Oscar and the new kid on the block Erick are amazing and completely made your stay worth it on their own! They are so personable, learn your names on day 1 and constantly come to ask you to get involved in activities, they are just absolutely amazing! The poolside staff also wait on you hand and foot to ensure you’re comfortable during the day, Ricardo and Alonso were our personal highlight! Amazing people all round at this hotel! Do not listen to a bad word about this hotel, not one bit of it is true, and México will always hold a special place in our heart because of all of these people! Thank you Secrets Akumal and thank you to all staff mentioned and everyone else!