Hotel Sato

Well where do I start. We went with SAGA paid more than anyone else. Hotel run down, food OK at breakfast and lunch but evenings awful. The worst part is the patio doors in the room. I have never seen anything like them before. You need to be a strong man to close them. You have to manly lift them into place. You feel as if they ate actually going to fall on you. Will definitely never ever visit this hotel again. Montenegro has to make a lot of improvements it is like a building site everywhere.

The location of the hotel is perfect, and the food was okay. Unfortunately, that’s where the positives end. The hotel is very dirty, poorly maintained, and clearly in need of major renovation. The cleaning service was one of the worst I have experienced. To give one example: there was a dirty baby diaper lying next to the indoor swimming pool for FIVE DAYS, and nobody cleaned it up. This really makes you question whether the area was being cleaned at all during our stay. Our room also had several issues. The shower holder was broken, the rubber seals around the entrance door were torn, and sand in the bathroom was not cleaned for the entire week. There were also no proper/basic toilet amenities that you would expect from a 4-star hotel. The service was disappointing as well. Staff were sometimes rude or had poor manners, and we received different information depending on which member of staff we asked. You also have to pay extra for a baby crib, which I found particularly disappointing for a hotel presenting itself as 4-star. Every single day, we heard guests at reception complaining about cleanliness or service. Unfortunately, this seemed to be a common problem rather than an isolated incident. If you are travelling with a baby and a stroller, be prepared for stairs everywhere, which makes getting around quite difficult. This hotel has huge potential because of its fantastic location, but the current standard simply does not match a 4-star hotel. In my opinion, it is 2 stars at most based on the condition, cleanliness and service we experienced. Overall, this was one of the most disappointing hotel stays I have ever had, and unfortunately I would not recommend this hotel until the cleanliness, maintenance and service are seriously improved.

Our stay at the Palas Hotel turned out to be a very unpleasant experience. Upon arrival, we were assigned a dirty room that smelled terrible; the shower drain wasn’t draining at all, so within a short time, water was everywhere. The dirty sheets and the broken air conditioner in the room only added to our frustration. So we decided to go to the front desk and ask for a room change. We were assigned a room where the Wi-Fi and the shower drain actually worked, and overall, the new room seemed cleaner and better. However, the ubiquitous mold in the shower stall (see photo) brought back our initial feelings of unease. When we decided to go to the pool, we were astonished to find that the mold and pervasive dirt were present there as well. The staff sitting on the outdoor seating areas, engrossed in their mobile devices, also did nothing to make us feel comfortable. The worst part was the indoor children’s pool, which was in a disastrous condition and completely covered in mold (see photo). We have never before been so disgusted by a stay. As compensation for this unpleasant problem, we request a refund, which would at least partially make up for our disappointment with the stay and the wasted time at this so-called “luxury hotel”

I am 9th time in Palas hotel. Defenetly the most beautiful old hotel on the beach front of city Petrovac (Montenegro). I feel like home, it reminds me on time when the world had old values. They moderate it in last years on very special way, Guys, food is absolutely delicious. Such a vairetis of fresh fish, meat, fruts and sweets. Each time a new surprice on the table. Stuff, so kind and generous. Everyone smiling , from reception, spa, pool bar...very nice and polite. Any time helpfull. Rooms are clean, Air conditioning all the time. Please don't skip dining on the beautiful terrase. The best reccomendations for Hotel Palas. I am 9th time here, and I wish never leave. If you pick this one, you will fully enyoj your vacation.

The situation of the hotel is a delight. Reception staff unwelcoming unsmiling and appear disinterested. Cleaning staff a delight, always say good morning or hello and ask if anything we need. Bar staff friendly and engaging. We were assured the hotel would offer vegan dishes at meal times. Whilst meat eaters had five choices each sitting there was not a single vegan or vegetarian choice. Our holiday rep took this up with the chef to no avail and only the intervention of the General Manager got us an option two days before we left.