Azoris Royal Garden

This hotel had a nice spacious room. The location is close enough to walk anywhere you want in about 15 minutes. They do not provide shampoo, conditioner, or an iron/steamer. We tried to call down for an iron/steamer and it is not something they offer. One night our AC stopped working and we called down but the maintenance worker had left for the day so it was fairly warm and we had to sleep with the patio door open. The breakfast buffet was good and the pools were spacious. You need a swim cap to use the indoor pool (which the hotel will sell you).

Great on paper, but the service could use improvement. The Azoris Royal Garden Hotel has a lot going for it. On paper, it’s a great hotel with excellent amenities, including a beautiful pool, a good breakfast, and a convenient location that makes it easy to explore Ponta Delgada. The property itself is attractive and has many of the things you would want for a comfortable stay. Unfortunately, the service was where the experience fell short. We found the staff to be very impersonal and lacking warmth. There wasn’t much of a smile or friendly interaction, and at times it felt like guests were simply being processed rather than welcomed. A little more enthusiasm, friendliness, and genuine hospitality would make a big difference. Overall, the hotel has great potential and many strong features, but the service needs improvement to match what the property offers. With a more welcoming and attentive staff, this could be a really wonderful place to stay. It was not the best introduction to Sao Miguel.

I was with my family in this hotel during a tour in Punta Delgada. Is not soo far from center. Hotel is a good structure,and food is ok. Rooms are also nice. If you find a hotel in Punta Delgada take in consideration.

We had a wonderful stay at this hotel. The outdoor pool was my fav part! Beautiful palms and flowers, a good size for Proper swimming... no Towel wars! The restaurant food was delicious and the bar was a fun place to watch the World Cup. The indoor pool area and gym were also v good. Thanks!

I wholeheartedly recommend this hotel/resort to anyone coming to the Azores. In the heart of the town, it is walkable to anywhere in town. Our overnight flight meant we arrived at the hotel around 8:00 am so we thought we would stop by and ask if they could store our stuff, but it turns out our room was ready which they pleasantly informed us. We stayed five nights and found everything perfect. The included breakfast was of top quality and large selection. The housekeeping was impeccable. We were so used to getting annoyingly nickle-and-dimed on everything in the US now, we felt great to have no extra charge for things like parking. The desk staff was very helpful with suggestions and opinions on what to do. I was embarrassed I didn't speak more Portuguese, but everyone's English was very good. The garden area (even this early in the season) was a good place to relax, and the lobby areas, secluded outdoor infinity pool, the indoor pool and jacuzzi, the sauna and Turkish bath (kind of a sauna made out of stone) and the gym were all really nice and well-maintained. No complaints whatsoever.