Sao Miguel Park Hotel

It’s a shame that such a great hotel charges for a little milk that I requested just to make coffee in my room.

Nice new hotel. Very conveniently located to all Ponta Delgada and Sao Miguel activities. Only about 10 minutes from the airport. The staff was great. We had a couple of days where the weather was bad and our planned activities (whale watching) was cancelled. The front desk manager provided us some great alternatives and that worked out really well. Nice restaurant. Good breakfast buffet and dinner buffet (that was included in our tour through Headwater). Free parking and free WiFi worked well.

I would highly recommend this hotel! The hotel recently had a renovation, making it bright clean and fresh- but the best part was the staff. Everyone working was warm and welcoming. The front desk staff had an umbrella ready to offer us in the rain, extra towels for our excursions where we might get wet: nothing was a problem they couldn’t help with. The restaurant staff were so friendly. They remembered us, always had a smile and made time for a friendly chat, and the food was quite delicious. I would highly recommend this restaurant. It is about a 7 minute walk to the pier with views of the ocean from our rooms. Don’t hesitate to stay here- it was really wonderful!!

Hotel has recently been renovated. The rooms are freshly painted with very modern decor. Wonderful lighting! TV, small refrigerator with safety deposit box. Balcony with a table and two chairs. Lots of room. Breakfast buffet has five different stations with many food options. Dinner is available also at the bar with excellent prices. The front desk staff will answer every question you have and will provide ideas of things to do. They also provided us with an umbrella to use during our stay. They will bring pool towels, kettle, cups and saucers to your room. Special thanks to Fatima, Nuno, Ahonso and Raphaela . They made restaurant reservations for us along with photocopying our trip itinerary. Indoor and outdoor pool. Lots of comfy areas to socialize. Live music on Saturdays at the bar. Walking distance to the shopping mall and Gardens. Just 10 minutes to get down to the Seaside promenade.

We booked this hotel from 23rd Sept-26th September through E DREAMS after our extensive travels. A day or two before our departure it was all over the news, that Acores was going to be hit by a hurricane and most flights would be cancelled. After realizing it was smack on the dates we were suppose to be there and travelling back to catch connecting long haul flights, we had to make the dificult decision of cancelling our trip there, which we were so looking forward to! Immediately giving them about 2 days notification we contacted both E DREAMS and the hotel to cancel our hotel reservation and due to the circumstances get a refund as we could not control the weather. We recieved a response from both. E DREAMS said we needed to ask the hotel for a refund. The hotel responded that since the booking was done via E DREAMS they would have to refund us. They kept passing the buck to fustrate us in order for us to drop it, which they suceeded..... Needless to say it was a stale mate and we got no refund! We were disheartened to have had to cancel our trip and to make matters worse, loose our full payment to the hotel as well as our flight tickets. We are planning to send a huge group of over 50 people, to Acores next year, but never again will we use this hotel. Due to their greed they will be loosing out on alot of good business. It is dispicable that money is so much more important than customer care. They should be ashamed of themselves!!!